Recent Reviews from Mercedes-Benz of Naperville

Diagnostics were done to determine the problem and I received an honest report and plan for correcting the problem. I also had my car detailed and was I pleased and impressed with the results...so thorough and clean. Detailing to perfection...I have used other detailing places but Naperville Mercedes-Benz surpassed my exceptions beyond other services! Also I really like the speedy attentive service. My contact Kevin Vosburgh does an excellent job making sure my service experience is always excellent!

Great customer service and they always wash my car in every service I have.

Service repair is so expensive compared with other shops. So, I had it repaired by other shops. In 3 occasions. Next time I brought my car for repair estimate, they are charging me for the estimate. Service Mngr is rude.

They definitely go out of their way to help you...

Phenomenal Customer Service!

Frank provides great customer service and is always very helpful. We highly recommend this dealership and service center.

People are polite but I don’t understand why when there is only 1 other person waiting for their car to get an oil change , that it takes almost 2 hours . Why make an appointment to wait 2 hours?

Gil was our salesperson and was great! Very professional and friendly. We always have a great experience buying our cars at Mercedes of Naperville. Thank you!

The car has been in three separate times for the same issue and they have been unable to fix the problem. Each visit resulted in a crapshoot repair costing $$$$ which did not resolve the issue.

Efficient and professional service. Would not hesitate to return. Rich was courteous and expedited my servicing. A great experience overall.

Price?s obviously higher at the dealership than my family mechanic but I always go to Mercedes for my regular maintenance and I?m always satisfied with the service

Very good experience I had with Automation facility for my car service

Great experience with the Naperville location. Everything was very seamless and I appreciated the negotiation process with their team. Mike H. was a pleasure to work with while I spent a good deal of time there.

Elmis is our sales for the car buying process at Naperville Mercedes. He is very kind and patient and pays attensions to details. He is also very knowledgeable and professional. After we purchased the car, Elmis spent more than 2 hours to answer our questions, taught both my wife and myself how to use parking assistant to automatically park the car in different situations, and help setting up the main settings. We highly recommend Elmis if you visit Naperville Mercedes.

Nice service, good price, Gil Lopez helped to work it out where I could drive off with my new vehicle. However, my car did need an alignment and oddly I was not able to get this taken care of.

They were wonderful. In and out quickly with great service. Very accomodating and very nice to work with,

Easy to schedule, super friendly and knowledge service writer. The entire process was extremely pleasant

From pulling into the lot and being greeted by someone offering to help out where to go to Joe and Omer in sales, it was an extremely pleasant experience. Every question was answered and even to the degree of finding a person who could answer some specific questions. Service hit a home run looking into some vehicle specifics to answer a towing with a Mercedes Benz question. They were a 1 1/2 hour drive and I'd buy from them again.

Service is very good

Frank from the service team took care of my concerns regarding my vehicle.

My car was in the service department for routine B service. It was easy to make an appointment that fit my schedule. Kevin Vosburgh consistently ensures that each service is completed to my satisfaction. He is one of the main reasons that my car is serviced at the Naperville location. He is personable and professional and always keeps me apprised of the progress on my car.

Price’s obviously higher at the dealership than my family mechanic but I always go to Mercedes for my regular maintenance and I’m always satisfied with the service

The service team took really good care of us, communicated we'll, and got our vehicle repaired quickly. We appreciate working with them.

Took my Mercedes in due to a failed steering wheel lock. It's a Mercedes, so I expected the repair to cost more than most vehicles. Rich, the Service Manager was excellent, kept me informed doing the entire process and although they were very busy I got my car back one day early. Even better, they detailed my vehicle inside and outside. My leather seats look new, carpets, dash and door panels were cleaned very good as well. I will definitely be going back for maintenance service and if I have any problems in the future. Thanks a million!

Nice cars and excellent professional staff.

From start to finish everyone was willing to help. Adam did great job taking care of all my concerns THANK YOU

Frank was very professional helping me out with an emergency ?blow out? on my tire. Service was great!

Frank was absolutely amazing! He provided top notch service from the minute I called to schedule the appointment to the time he told me my car was ready. Unfortunately a loaner wasn’t available but Frank still remembered me saying I needed to work that day. He offered me an empty desk to get comfortable and work from while my car was being serviced. He and the service team also went above and beyond by checking all of my tires and fixing everything so my car was safe and ready to go! I greatly appreciate the level of service that was provided and appreciate how great the Naperville team is!

Awesome visit. Went in for a service inquiry they were very helpful. Frank was great to work with. Set up an appointment for the following week. So far very satisfactory with the level of knowledge and customer assistance.

Always take care of my car right away. Fast and good service.

Rich was amazing to work with and kept me informed of what was going on.

We have always received great service and love our service advisor Adam!

The service guy DANTE SOSA was very professional and friendly. Everything you would expect from a five star dealership. Great service and friendly people that don't push or pressure you into buyin more.

My recent experience with Mercedes Benz of Naperville was wonderful. I have only great comments about everyone I came in contact me. Extremely knowledgeable salesman, making us feel comfortable and not pressured.

The service guy DANTE SOSA was very professional and friendly. Everything you would expect from a five star dealership. Great service and friendly people that don't push or pressure you into buyin more.

Elmis Figueroa and team provided great service to first find the vehicle that I was looking for and to ensure that I drove a way satisfied with the entire experience.

Rich was very helpful. Mercedes keeps my 12 year old car running like she is brand new.

Everyone that i interacted with at Benz of Naperville was great. I appreciate them helping me with the purchase of my new car. Mike, Joseph , Lucy etc. were great!

Friendly, Professional, Fast. I dealt with Mike, and was very quick and right to the point. I had a very busy day and he made my purchasing experience fast, and simpler than buying something on Amazon. Mohammed, the finance manager was also incredibly professional and got the job done in the best way. Loving my Benz, and highly recommend this dealership. 10/10. Thank you very much Mike and Mohammed and to the rest of the Naperville Mercedes team!!

I went in for a oil change.and the agent I had made it fast and simple, ,he was professional and he explained everything to me and answered all my questions....they treated me like I was family 👪....thanks

Had a few problems minar issues with the vehicle but Dante and the GM Joe definitely took care of the issues we had at hand very professionally. Thank you guys

Awesome

Best service ever

Rich was so helpful. Mercedes keeps my 12 year old car running like she is brand new!

I had some required service done and overall I’m happy with the results. There is some room for improvement with their communication. For instance when I arrived and was sitting with the service advisor I received a text message from a strange number. I mentioned this to the service advisor and it ended up being from their system. Had I not mentioned it I would have assumed it was spam and I don’t think the service advisor would have said anything about it. Outside of that I am happy with them and will continue to go back.

I thought I would of being paying more but my service guy gave me a discount

Really Good customer service I received by Steve Adams.

Good experience overall for my purchase, great people, helpful, flexible and easy to work with.

Mercedes-Benz of Naperville is my local dealership and they've always been responsive and accommodating. I recently stopped there to order a replacement key which I had assumed would take some time to arrive. Service Manager Nick Scumaci worked with the Parts Department and found the key to be in stock. He was able to fit it into the service schedule so that the key could be programmed while I waited. This proved to be a huge timesaver and eased some potential scheduling conflicts for me. I've always been pleased with the workmanship and professionalism at the dealership and this was another great example.

I purchased 2 Mercedes Benz for my husband and I from this dealer and we love them. The annual service is excellent.

Great customer service and Nick (service writer) does a great job with knowledge and communication.

Ron was great to work with. In our early search we came across dealers that played games with us and tried to charge us mark ups and fees, but not tell us unless we specifically asked. We went with Mercedes of Naperville because Ron was very straightforward and honest up front, kept us informed of our car progress the whole way and, most importantly, there were no surprises when we bought the car. Ron even reached out to us multiple times after we purchased to make sure there wasn't anything else he could help with. We are so happy with out GLS, I'm telling you this is the dealership to work with if you want honest answers and a good buying experience.

The service itself was good. My car blew a piston head at 43,000 miles (bought it with 21,000 on it). I’ve had it 4 months. They got me right in to fix it and gave me a loaner. They had it a week. I drove 2 1/2 hours one way only to find that my beige leather front seats were now a faded pink color. They were perfect before I dropped off. I was told this is due to some of their seats discoloring because of the cold and sunlight. I’m very happy with the service from Mercedes of Naperville. Just a little disappointed with Mercedes as a manufacturer. This review is for Mercedes itself, not Naperville. . Naperville does a great job. Mercedes can do better. Thanks to the staff at Naperville for being prompt and helpful. I’m in healthcare so it’s imperative that I have a dependable car. When I’m driving at 2 am from a rural area to the hospital, I need a dependable car. I’m the only one that does what I do. If I don’t arrive, the surgery will be delayed/canceled. Mercedes of Naperville makes sure that happens by putting me on a car and getting my vehicle fixed, at the last moment. Thank you!

I am very pleased with Naperville of Mercedes. I bought two AMG vehicles from them and I will continue to purchase all my vehicles from Mercedes-Benz of Naperville their sales staff along with their service center is top of the line

This was a wonderful experience. Liz, my sales rep, was fantastic in every respect. Very thorough, very helpful, and very accommodating. No high pressure. She wanted me to be happy with my purchase, and I sincerely appreciate this approach. I have had experience with this dealership in the past, and it has always been wonderful and the service team has always been excellent. I look forward to being back in the Mercedes Benz family at Mercedes-Benz of Naperville.

Very helpful service attentive to your needs. I would like to particularly thank Kevin for his exemplary help with my car.

This dealership will sell you a car with pretty obvious things wrong with it and then tell you its under warranty and you can deal with it yourself. Trust me I bought a 2022 GLC 300 4MATIC and on my drive home which was about 100 miles I discovered the driver side door had horrible wind noise at higher speeds (over 45) and also the steering wheel sensor would vibrate the steering wheel at speeds over 55 mph. Now I will be going to the service department on my own time and dime to get it fixed. This next service will be my 3rd one in three weeks in an effort to get these problems fixed which the dealership should have already had taken care of BEFORE they sold the car. My whole experience was trashed basically and I fault this dealership.

My time is my life. Lost 6 hours of it after making an appointment. No action, no communication. SMH

Bought a 2022 GLC 300 4MATIC. First off, I drove it home and found out the door didn't fit or seal right so there was major wind noise. Second off, the new car had a steering wheel shake that was computer generated which the dealership knew of and could've fixed before selling the car. Third, it took quite a while to get paperwork completed which I was expecting but it was way longer than it should have been. So in the end I am left to deal with the cars issues when I know the dealership could've done all of this. I'll be taking my car to a different service department 3 times now within 3 weeks of purchasing my new car. I will say Joe Wasson, the general manager, is a great guy to work with so there's one positive out of the whole deal and after my car is fixed I am certain I will like it. It is a great car.

Kevin Vosburgh in Service is wonderful to work with. He listens to what I need, explains all my options, is mindful of my time, and is never pushy. I definitely recommend asking for him if you visit for service.

Kevin Vosburgh in Service is wonderful to work with. He listens to what I need, explains all my options, is mindful of my time, and is never pushy. I definitely recommend asking for him if you visit for service. The dealership as a whole is the BEST at keeping their word - in my experience, the have never over-promised and under-delivered.

Great buying experience sales staff made the process very easy. They also helped arrange to get my windows tinted at a local shop and provided a loaner vehicle during this process.

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I hate buying cars. Having said that, this was the BEST car buying experience that I have ever had. I did not purchase a Mercedes, but I was not treated any differently than any other customer. I have been back to the dealership 3 times in the last 3 weeks with questions about my vehicle. The team was very helpful, and I got a great car wash at the dealership. My salesperson, Michael, was amazing, but the entire team is friendly and helpful.

I hate buying cars. Having said that, this was the BEST car buying experience that I have ever had. I did not purchase a Mercedes, but I was not treated any differently than any other customer. I have been back to the dealership 3 times in the last 3 weeks with questions about my vehicle. The team was very helpful, and I got a great car wash at the dealership. My salesperson, Michael, was amazing, but the entire team is friendly and helpful.

I am very very pleased with the customer service I got. Sales rep Ron was very professional and very kind. Special cheers to my man Joe, Sales manager. I highly recommend this dealership for anyone. Great people, great customer service, great cars. Thank you MB of Naperville.

Smooth as silk. Customer service rep was wonderful.

I always have good and professional experience with MB of Naperville. Be it sales or service. Rohnald Genot is a super professional guy and very helpfur. GM Joe. Thanks, again.

Elmis should be the standard of service for all sale experts! He is communicative, consistent with follow up during the order/build process and rolls out the red carpet for vehicle pickup. Thank you Elmis for setting the bar for A+++ service!

Great patience and attention to detail during the ordering process and delivery of my 2023 C300. I would highly recommend this dealer for a new vehicle purchase.

I am always impressed with the service provided by Mercedes Benz of Naperville. Rich Wildeveld is the best!! Honesty and integrity is what he is all about. The quality of service is second to none!

Frank took very good care of me and my car. He was professional and very knowledgeable about the service department. A couple days for repairs and maintenance; so far, so great!

Bottom line is the dealership knows of steering wheel shake issues with the 2022 GLC 300's they are selling and they would rather have the customer find the issue and schedule maintenance visits than to fix it themselves before they sell the vehicle. I am not impressed with this decision and when I call to discuss the issue they do not seem to care at all. I don't recommend this dealership and I won't be back. My new car buying experience was suppose to be good and it was not because of their actions.

excellent service and good people

I recently purchased a pre owned Audi Q5 from Naperville MB. Elmis, the salesperson, was awesome and so was Nick the customer service representative. Unfortunately I was sold a car that had an engine issue which I discovered within the first week and notified Naperville MB about immediately. After nearly two months and multiple trips back and forth (I live an hour and a half away. Eventually they provided a courtesy vehicle - GLA 250, pretty sweet for an entry level vehicle). That being said, the issue has yet to be fully resolved and the 3 month warranty will expire in a month! I asked Joe, the sales manager, who has also been very helpful, if the warranty period could be extended by the time period Naperville MB had my car in the shop and he said no Auto Nation (the parent company that owns Naperville MB) and the warranty company they use won’t approve that! Now I have my lawyer involved. My experience with the people at Naperville MB has been good. How this process with Auto Nation all plays out and if Auto Nation stands behind their customer service pledge and I have a fully functioning vehicle that I don’t have to pour a ton more money into when this is all finally over, TBD!

Tim, Ron and Jim were all very helpful in the purchasing of my new car. It was a good atmosphere and a seemless process.

Called to get an appointment and got in the next day. The service department was great and explained everything t me. They also cleaned my car. Excellent job and friendly

MB of Naperville never disappoints in professionalism, expertise, and efficiency. The vehicle is always very clean when it is returned to us. Nick and and Kevin in Service ALWAYS take great care of us. We feel like family at MB of Naperville.

Hands down, the best dealer service experience I’ve ever had. My service contact Nick Scumaci was 100% on top of everything. He not only took care of my maintenance but also fixed a lot of wear and tear via the original warranty at no cost. And to top it off, my GLS died on my way home from the dealership and Nick found a way to get gas and filled me up himself with enough to get to the station. This is my first Mercedes so I was weary of costs, etc and while a bit more expensive, the service, loaner and extra attention to detail was well worth it. I could honestly go on with several more examples but bottom line, I highly recommend Mercedes-Benz of Naperville!

We thought the car was everything that they said it was. Overall the service was good but thought the wait to finish the cash deal and leave the dealership was way too long.

Danny Torres was easy to work with and knowledgeable. The finance team was a great help also.

I hit 2 pot holes on my way home last week and blew both front tires. From tow truck to pick up, everything went smoothly and Service was great. Frank was awesome. Went the extra mile for me.

Well informed and Detail Oriented

I have been an ardent customer of the dealership until now. However, I will have to think twice prior to any future use of the dealership service facility. Having run the diagnostics, could come up with the exact reason for which the car was brought into the service facility. Prices that were quoted to carry out other work were not competitive by any stretch of imagination. All in all, not a good experience and losing my confidence.

The service at Mercedes of Naperville was first class. The loaner vehicle was ready to go and my wait time to meet with a service rep was minimal. They make getting a car serviced completely painless

Dante Sosa was very helpful

Sales department is good, however, service department needs lots of improvement. Elmis Figueroa and Josh Stoll were excellent with their service. However, service department runs out of patience easily, need lots of improvements in service area, as this is where most of the time we’ll be dealing.

Frank, as usual, took great care of me and my SUV. The service dept has been extremely busy, but he was able to secure a loaner for me, so I wouldn't have to bring a sleeping bag and pillow. He guided me on what he felt I needed to have done, and what I could skip for now, and why. He thoroughly explained the importance of having these items done regularly. After the mechanics did their inspection, he called me back to explain why I should go ahead and have the items he initially thought I could skip for now, done now anyway. I trust Frank, and went ahead with his suggestions. I am very happy with the service I get at this Mercedes dealership.

Easy scheduling, efficient check-in and loaner. Rich Wideveld is the best! Explains what needs to be done during service, makes valuable recommendations and even helped me trouble shoot a door latch that I thought was broken (showed me how to flip the hidden child safety switch!).

Rich is an excellent service advisor. Car was serviced and returned promptly

Elmis Figura was my salesman, very patient and nice fellow. very knowledgable

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My Rep name is Adam and he was very helpful during this process! He keep me informed at all times and made sure I was aware of my service agreement and when it would be time to renew it!! He was very efficient and kind during my visits and phone calls.

Very professional and efficient. Kevin was very accommodating. Thanks

Excellent service for my GLE350. Very professional and courteous employees in the Service Dept. Thanks for your outstanding customer service.

I have somewhat mixed feelings based on recent experience. Nice dealership and friendly staff, no doubt about it. Overall experience was good. There were a few things that could/should have been different (better). I was told the gas tank would be filled up, but as we were told in the end they had some issues with gas cards and because of that we left with empty tank. The price tag on the car sticker was a bit lower than the advertised price; I thought they would use the sticker price, but they did not; they sold it for the price listed on the internet (can't complain too much about it, but...). The vehicle was inspected and serviced prior to sale, but mechanics missed a few obvious items that should have been fixed/inspected (they were not serious issues that I replaced/corrected myself at home).

Fast and effective communication from the team at Mercedes-Benz of Naperville. We had found a car on their website and Josh and Ron helped us without delay to immediately test drive and look over the car. Within a few hours we were in the process of buying the car. We were extremely satisfied with the condition of the car both inside and out!

Dante is a very good service associate - sincere, addresses customer needs and works with customer schedule to get things done.

This dealership is not like any other, beyond helpful and polite. The environment is laid back and there is no pressure to make a decision. Serafin was very pleasant work with and made the process of buying a car simple.

Wonderful experience buying a used car with our teen son. We visited many dealers & test drove many cars… this dealer / sales team was BY FAR the best to work with!!! Will come back next time we are in the market for a new or used vehicle.

I worked with Omer Aslam and he had been a great ally in our new GLS 2023 buying process.

Naperville Mercedes has done a great job with my car for service. Kevin has been my advisor so far for every visit and he has gone above and beyond to make sure I am taken care of. I would recommend giving them a chance if you are looking to service your Mercedes.

I'm a new Mercedes-Benz owner and I have received EXCELLENT SEEVICE in their service department!!! Minor issues handled with great care. Rich. Dante and Jeff are advisors great customer service 👌 👏 👍

I had a great experience dealing with Elmis at Mercedes Benz of Naperville and purchased a GLC 300. He took time to explain about the vehicle that I wanted, and I am very happy with the car.

Mr.Kevin Vosburgh is a friendly service person. I feel comfortable talking about car issuesk

Very nice people do business with I was impressed with the staff!

Friendly, professional staff

Great customer service as always ! Many thanks!

Bought my car from this dealership a couple months ago. Wasn’t a great experience to be honest. Outside of the actual salesman we worked with, the other people we interacted with during the car buying process were unpleasant. I recently got a flat tire and needed it replaced. Service for the tire replacement took over a week and a loaner vehicle wasn’t provided. When I expressed how the lack of a loaner would make it difficult for me to get to and from work, the representative gave me a “your problem, not mine” type of response. Didn’t realize the luxury vehicle I purchased would come with such low quality customer service. Will definitely be taking my car to a different, unaffiliated dealership next time.

facilities bright and clean. everyone friendly and greeted us. we ill continue to have all our vehicles serviced here. thank you, and happy holidays, don byers.

Had pleasant experience, recently.

Knowledgeable and friendly, not pushy sales staff. Lets the car sell itself. The sale process was quick and easy. Our salesperson Danny has been following up with emails and phone calls to make sure we are happy and all are questions are answered.

I love this dealership, however, I made an appointment at 4:00 to get my tire changed. I rushed there after work only to be told that their service department closed at 4:00. Why would they have me make a service appointment at 4:00 when they knew the service department would be gone? This was incredibly frustrating and required me to make an appointment for another day. Ugh!! When I came back for my second appointment the service was excellent.

Great I will return the best yet that I?ve been too. Thank you

Good facility and service is fast

MB of Naperville has a very efficient SERVICE Dept. Kevin is knowledgeable and considerate. He made the service experience easy and stress free.

The service was done well, but the best part of the service experience was kevin the service rep who worked with me, he was very polite and courteous, kept in touch over the phone, helped me budget out my service needs and gave me a nice discount. 5 stars to him.

Had a great experience dealing with Elemis at Mercedes Benz of Naperville. We first spoke with Elemis about few months ago, I told him we were in a market for a new electric car. We gave him all the options and color requirements. He took the time and located the exact car I wanted to buy. The whole process at the dealership was very quick. Look the sales manager had all the info in the computer, they asked me a few questions and within no time I was in the business office signing the paperwork. I am very happy with the car and the people I dealt with at Mercedes Benz of Naperville I will definitely keep them in mind in the future and refer friends and family to Elmis.

Our last two cars have been purchased and serviced at this dealership. It's always a wonderful experience especially with our service advisor Adam Dellert. We've had a few situations with a recall/changing parts that were problematic, but he always goes above and beyond and provides the best customer service I've seen. He finds us a loner vehicle whenever needed, updates us on everything and honestly, it's been two years and he's the reason we're coming back to this dealership!

My wife and I went in to perform a test drive with Josh Stoll at the Naperville Mercedes dealership, with the sole intention of simply test driving a 2023 GLE 350 we were considering purchasing. We were planning to head to the Lexus dealership afterwards to test drive a 2023 RX 350, and then making a decision to actually purchase one of the two in March. Thanks to Josh's laid-back approach and genuine nature we decided that we did not want to let this opportunity pass us by. We were so grateful to Josh for his honesty and respect for what we felt was best for us. They even bought us lunch as my pregnant wife and I grew quite hungry during the process. Everyone at the dealership were exceptionally friendly and helpful, but most especially Josh.

Very prompt and detailed service

Buying a vehicle was a great experience at Mercedes-Benz of Naperville. The people were kind and respectful the entire time. The process was extremely easy, the staffs were amazing. I definitely would purchase my next vehicle from this place. Shout out to sales manager Joe who went above and beyond to make sure I was satisfied with my vehicle.

Great service.

Plan a long day to purchase your vehicle you will be there forever!

Great follow up to finally get the car I wanted. Elmis did a fantastic job. Thank you!

I had the pleasure of working with Jim Bloom on a recent purchase. His customer service skills were nothing short of outstanding. He went out of his way to answer all my questions and I couldn’t be more satisfied with my purchase. Best car buying experience in 25 years! Jim made a customer for life.

Great service from the initial call to Connie and service managed by Dante. Excellent service from the general manager who made me feel appreciated as a return customer!

Service appears to be well done, and my SA Richard Wildeveld was EXCELLENT. Rich provides great customer service! Only reason I didn’t give 5 stars is I got charged, 2 days later, $8.79 for gas used. I only drove to & from my house which is 13.4 miles total, & I am 100% certain fuel gauge read 1/4 tank (also their out reading) when I returned the vehicle. MB of Naperville claimed I drove 24 miles (impossible), and that gauge read less than when they gave it to me. This rediculousness ruined an otherwise great experience. Guess next time I will pay closer attention & take before & after photos with my phone.

From start to finish not a very pleasant experience. It took 10 months to receive my car after I was told it would be here within a month or two. Once the car finally arrived the actual sale was a nightmare. The price of the car had increased without any warning during the ridiculous 10 month wait. They then tried to completely low ball me on a trade-in when I was able to get more then double at Car Max with no hassle. When I was ready to pay for the car they wouldn’t accept my certified check from one of the largest banks in the world (they basically are forcing you to finance with them to keep money in house). They then proceeded to dictate to me how much money I would have to put down, all in an effort to try and force me to finance more. I honestly felt like the dealership wanted me to not buy the car so they could sell it to someone else and mark up the price. By far the worst experience I have ever had purchasing a new vehicle. I had extremely high hopes with a classy brand like Mercedes. In the future I will take my business elsewhere.

I have nothing but great things to say about Mercedes Benz of Naperville. From the time my wife and I went in to even after purchasing our new Mercedes CLA 250 Elmis has helped us all the way. Answered all our questions,Sent us multiple texts messages even after buying to car to service any other questions or concerns we may have. I will definitely send my family and friends to Elmis. This dealership has one dedicated employee who works hard and knows what he’s talking about! Thank you again Elmis for everything! My wife and I are very satiated with our car also all your support.

Always have a great experience with everyone I come in contact with here! Well done!

Michael Hurst did a great job in his sales process of explaining our options and providing exceptional service during our purchase experience!

Friendly helpful people, answered questions I had about the features on my car. Helped me connect to My Mercedes on line.

Love the car. Excellent buying experience and great employees.

Facility, there is no bottle water in the fridge for early morning customer. Also there is no stirrer for coffee, no sugar and towel paper.

Great experience. Adam Dellert is a great service manager and always delights. Adam continues to be a tremendous service manager and provided excellent customer service every time.

We had an awesome experience with the sales representative, Mike. He made the buying experience of EQS 580 SUV very smooth with his positive energy and approach. Other members of Mercedes-Benz of Naperville were very welcoming and we enjoyed the overall experience.

The staff doing a great job, the Assistant Nick was a professional and he knows what he is doing. He answered for all my questions. Thank you for the great SERVICE.

I love Coming here because of Richard ?service Advisor? is always so helpful, honest and Takes care of all my vehicle concerns. Always a great experience, I?ve had many vehicle incidents and he has taken care of them all. He?s knowledgeable and is always happy to assist. Thank you Rich!

The vehicle wasn?t washed and vacuumed properly. It was dirty on the outside and in the front.

Walked into the dealership and was greeted by my salesman Greg B. He was very accommodating and patient (insurance snafu) and very thorough in showing me the history of the vehicle. Very seamless process of test driving to driving off the lot. Thanks Greg!

This dealership quoted a 7.5% interest rate, I was able to quickly secure a 5% interest rate from a local credit union, banks were also offering a better rate than this dealership. Dealerships make money on the "backend" when you (the buyer) uses them for financing, recommend you do your research and ask for a better finance rate from this dealer (which they went down on when asked) and or shop around for rates to ensure you're not overpaying for your vehicle. They may say "Hey it's we're only $30 a payment more, is a better rate worth the hasstle?" I'd say yes, as a $30 a payment more per month times a 60 month term is $1,800 total dollars, a little per month adds up uickly. Dealerships also make money on the "frontend" with the purchase price of the vehilce, dealerships having more flexibility to negotiate that front end price down on new vehicles (that are often marked up from MSRP). Shoot for at a minimum of 5% off the first price they give you on their first offer, and 10% off isn't unheard of. Ensureing you're getting the leanest rate on the front end, and back end can maximize your value when buying a new car, they're making money in both places so knowledge is power to help you be a savvy buyer. Goodluck!

GET YOUR OWN FINANCING! this dealership has no integrity and will give you an interest rate rate 2-3% higher than you can get elsewhere. At the very least, when they quote your financing, ask them to do it at a better lower rate (which they will to keep the deal). Why not lead with the lowest rate Jon? Why take advantage of less savvy buyers?? DuPage credit union can get financing around 5% and many other online providers are at or lower than that currently. Save thousands a year on interest by getting the lowest interest rate possible.

Well Michael Hurst and Tim Burn were excellent Micheal was very helpful to me as always I explained what I needed and my circumstances he helped work it out getting me the best deal possible.Tim was also helpful in explaining all terms with patience. Micheal is a wonderful man of GOD. Mercedes is blessed to have him.

Brought vehicle in for service and a issue with parking system. Kevin was my Service Adviser, and he was in constant contact with me. Repair was done with in the time frame of part arriving and car being completed. I have been coming to Mercedes of Naperville for a long time and it has always been a pleasant experience. Will keep coming back for routine service and any issue that comes up.

Excellent service , professional and helpful customer service

I had another great experience at Mercedes of Naperville. This is the second car that I bought from here. Once again, everyone that I had contact with was great, Sales Manager, Lucy in Finance, and especially Omer. He was great to work with; he was informative, knowledgeable, and set a comfortable pace for the sales experience. Truely.....Mercedes-Benz or nothing.

Frank was very helpful after what was a very stressful morning. We needed 4 new tires to get back home to TN and they worked very quickly to help make that possible.

Bought a car for my niece and after only driving around 100 miles it broke down. Mercedes- Benz of Naperville suggested that I take it to another dealership since it was not safe to drive. I did but now have been waiting for 3 weeks for their service dept tp approve the work to be done. This has caused hardship for me and my family, I have made many calls to try to get something done but still nothing. I went to their dealership because of who they are but now I am starting to doubt my choice.

It was a great experience visiting MB Naperville twice within 3 weeks. From the general manager, Mr. Joe Wasson to the supporting staff, everyone was friendly, knowledgable, and willing to assist. If you are in the market, please stop by this dealership.

Special shout out to our sales person Josh, and finance person Lucy. This was our first time visiting Mercedes-Benz of Naperville, and we were warmly greeted by Josh. He was extremely professional and informative and took time with us to explain the process. We are extremely grateful for he and Lucy‘s determination to close our loan. When picking up our brand new car, there was a beautiful red bow which made the experience even extra special. I would gladly recommend Mercedes-Benz of Naperville to others!

Our salesperson Josh was exceptional! He was professional, informative and just an overall great guy! We LOVE our new vehicle and will definitely refer others! Thank you for an awesome experience!

Mercedes Benz Naperville is Awesome! From Sales to Customer Service to Service Staff. Friendly, Professional and eager to help!

Muy buena atencion y amables , hice una cita y estaban muy atentos desde mi llegada

Great Experience.

Greg was amazing, he found the vehicle I needed and made sure everything went smooth. great staff

Nice place to purchase a Mercedes Benz!

MERCEDES BENZ OF NAPERVILLE IS AWESOME !!!!

We had been looking for a specific used car for months. The WONDERFUL experience we had at Mercedes Benz in Naperville made all of our other bad experiences worth the wait. Josh was straightforward, accommodating, very knowledgeable, and patient. They have their own test drive course that allows you to test hills, cobblestone, winding and sharp turns. We took the car for a pre-purchase inspection at Firestone. Though Josh said it wasn’t necessary, he also said —whatever you’re comfortable with. The mechanic at Firestone said the car was in good shape and said the inspections they do at the Mercedes Benz dealership had a reputation of excellent quality. The car was for my daughter’s birthday so they even put a bow on it. I’ve been to so many dealerships where they have you sitting there waiting for hours not knowing what is happening, but not this place. Everything moved along quickly and we knew exactly what was going on at every step. I highly recommend Mercedes Benz in Naperville and their salesman, Josh Stoll.

Found a good deal on a 2004 Mercedes C230 Kompressor. Got out of the showroom quickly after a test drive. Drove it home with no problem s. Thanks.

Great communication and responsive to questions, both in-person and online. Friendly service! Josh did a great job accommodating my customer needs. Thanks, mb of naperville!

The people at Mercedes Naperville are the Very Best. Sandy and Adam in Service exceeded my expectations! They made the process of getting my car serviced seamless. True Professionals!! Thank you...

From the time I walk in the door I was greeted with smiles and everyone acknowledged me . Omar was the sales person that helped through out my buying experience. He listens to what I am looking for and help me in achieving what I need and make the process smooth and simple. I was treated as family.

You are always greeted not harassed as you pull in after they will take a statement of your concerns offer you a refreshment and are usually reasonably quick with minor repairs never had a negative experience there

I love Mercedes, i do drive Mercedes. I gave 2 stars. One of my friends told me how he sell his own/used Mercedes car to actual dealership and how happy he was with the price etc. I wasn’t really trying to sell my car at all. I stopped by this Saturday afternoon at this location. I asked to estimate my car value. It’s takes 40min to 1 hour. Sales Elmis Figueroa was vey friendly and welcoming. He served me very well. His manager took my car ride and after all they told me my 2012 car worth $3500 😂. Im not sure is this Mercedes Benz stuff or someone’s own idea. It’s just ridiculous to me hha. I wanted to laugh so bad. Maybe I should’ve ask to take my car for FREE!!! 🤣 anyway Thank you for reading my funny story about this dealership. LMAO

Came in with my wife to test drive CLA250. Was approved by James Bloom who was friendly, not pushy, and overall, a great experience. He was able to locate a white with beige 2023 being delivered to another dealer and arranged internal trade. Took a couple weeks to get the car in. Given the car shortages and out specific color needs it was a very short wait. There was also no market markup like with most other dealers in Chicagoland area. While the E350 trade in greatly depreciated, we got the bluebook trade in value. As we already had loan approval the overall purchase while still taking some time was smooth and we were off our way in a new car. I really appreciate the low-pressure friendly transaction which is not very common at other dealerships. Would definitely recommend to others.

My experience is always great. Very friendly, honest and helpful sales team. The service is friendly and efficient. My go to Mercedes dealer.

Great customer service. Dealt with Serafin Avila. Everything went smooth with purchase.

Dealership was very helpful during entire process and made sure it was a smooth process during car delivery.

Adam is outstanding. I was heading out of town on a 7 hour drive and was having an unexpected issue with my tire. Stopped to get air and noticed a bulge. Adam treated me like a family member. Concerned for my safety, understanding the urgency and just providing absolute rock star level service. So appreciated his kindness and professionalism. And kuddos for the crew who did the work and the lovely gentleman who washed and vacuumed my car as well. Love this service department!

I had the opportunity to work with their service sept. 5 star service provided by Frank who did a PPI on a car I am looking to purchase. Very detailed and great communication. Very well recommended service sept.

Jim Bloom was pleasant to work with and very accommodating with the whole process including showing the features of the vehicle.

I will never buy a Mercedes after this experience with my car being a lemon and the lack of customer service and professionalism from the service department. They refuse to fix a sensor problem on my vehicle which should be covered under warranty. They waited till after my warranty expired to have a solution to fixing it, which, of course, cost money. Consumer fraud!!! Stay away!!!

Kevin was great to work with buying new tires, alignment and detail. He was quick to respond to my questions, availability of service dates. Would definitely contact Kevin again.

I recently purchased a 2018 c300 Mercedes, my salesman (Ammar) was excellent and I loved the car, the only complaint was the car had no navigation SD card in it. One of the things I love about Mercedes is the navigation comes standard, but this vehicle had no navigation down loaded in it. I checked with the service department and they told me the part was around 2 or 300 dollars, The owner of Mercedes Benz of Naperville actually called me and he and his team bent over backward to change my purchasing experience, this is what excellent customer service is all about. The owner and his team made sure I had the SD card for my vehicle, I would like to take this time to thank Mercedes Benz of Naperville for making my purchasing experience a awesome one. I would recommend Mercedes Benz of Naperville to anyone, they get 5 stars, because I had a 10 star experience.

I worked with Greg to secure a Mercedes GLE350 4matic from MB of Naperville. The process was delightful and Greg was very supportive throughout the process. He also followed up after the sales to check-in if everything was going well. I will recommend exploring your purchase from this dealership!!

Ammar Zabadneh with Mercedes-Benz of Naperville was a HUGE help with my journey of finding the right used Mercedes E300.  I know nothing about Mercedes, and he educated me without judgment.  Ammar provided me with the best experience and would highly recommend him to anyone looking for a Mercedes or any preowned vehicle in his inventory.  He went above and beyond my expectations, and answer ALL my questions.  Go and ask for Ammar.  You won't regret it. :)  Promise.

Lovely show room. The best cars in the world ! Good service ! Wish the waiting room would be bit more luxurious as well 🙂

Fast and efficient service! Having a loaner was very helpful.

This dealer has the best service department and most knowledgeable sales staff!

Was looking to potentially sell my car with them and purchase a vehicle with them. Mind you I and my family have done business with them in the past. I have been very busy and constantly bombarded with emails and was left a very rude voicemail from Omar. Due to the voicemail I was left this morning my family nor I will continue to do business with this location.They have very poor customer service.

Sister bought SUV great friendly place staff were very helpful and nice josh and finance manager to name a few took care of my sister very well.These people really make you feel at home thank you

This dealership has has a couple great employees that need to be recognized. Our salesman, Jim Bloom, was FANTASTIC. Our vehicle was supposed to be ready Tuesday for us to make the 6 hour round trip, but it ended up not being ready, so the dealership offered to have us pay a refundable deposit and held the car until Saturday! We arrived at 1pm and, although we had never met, Jim greeted my family with the most friendly welcome which made us feel comfortable right away. We drove the car, checked it over, and signed the paperwork with Jim in about 10 short minutes for the full asking price. As with most Saturdays, there were a few people in front of us in the financing department to accept our cashier’s check and we had to wait for a little under 2 hours. The lounge was extremely nice and their coffee and hot chocolate was some of the best. When it was our turn to sign the final papers and submit payment, their system couldn’t read the check from our small credit union (and due to the delay, the bank was closed for the weekend so they couldn’t call and verify.) The finance associate, Mo, handled the difficult and rare situation with utmost professionalism and even called for the General Manager, Joe, to come speak with us. Since we had a 6 hour round trip, Joe displayed a caring demeanor and offered a solution that didn’t cost us a cent and also got approval of funds until the bank opened again. This solution got us the car immediately and we were grateful for Joe to have displayed the customer service that he did. Some company policies are difficult and frustrating, but a General Manager that spends time and effort (like Joe) finds a solution to benefit both parties, even in an unfortunate and rare situation like we experienced. Again- Jim Bloom the Salesman was FANTASTIC. He was available morning and night, weekdays and weekends, and even during his vacation! Joe also needs credit for talking through these situations and making things right with us in the end. We had a situation with a part not working (which we didn’t notice wasn’t operational at the time of purchase) until after leaving the dealership, but Joe got it corrected at no charge to us because of the situation. Overall, the guys mentioned above are some of the best in the business and I would give them my business any day. Thanks for working through some tough situations and truly earning the customer’s business.

As an IBM employed customer service representative even I was impressed with the staff! Omer was my salesperson and I bought a car in the first 10 minutes after meeting him and the finance manager Lucy. Sounds cliche but this place is the real thing! I bought a beautiful Mercedes and they stayed well past 10:00 p.m. and I drove out with a smile on my face that remains to this day. To sum it up with one word: trust. Chuck Furrer

Great experience in both buying and getting service!

Helpful,informative and I'm happy!

I had my vehicle serviced here. Adam in the service department helped me throughout the process. He was very kind and professional. Keep up the great work Adam. Your customer service is exceptional.

Great customer service, good options and friendly and helpful staff.

The service adviser was very good in detail to what will be done. The follow up text update progress car repair was what I needed. Great service, it all about the Benz and the peoples.

On time, quality work, fair pricing. Great dealership!

I brought my c300 in, it got worked on and I paid almost $1600 and after I picked the car up, lights came on for reasons known to only Mercedes. I sent it back in and I got charged almost $500. That’s total rip off.

My sales consultant was very understanding and had great patience with me

Vehicle quality and salesman experience

The sales staff and management team has extensive knowledge about the amazing vehicles that they offer the consumers. You will receive friendly customer service front the moment you enter the front door!

Efficient personalized experience I have come to expect. Respectful, friendly and honest through the entire process. Terrific experience!

I'm a regular at this place and every time I visit here, I get great service.

Best Dealership and Service Center in the State of Illinois! Connie and Frank in the service department are so kind and helpful. Thank you so much!! We love our Benz!!!

Nick at Mercedes was amazing ! Top notch customer service.

I went to buy the key for the lug nuts for the tires and the person tried the keys to see which one fits and then told me that they do not have it in stock but the one in westmont does . So I drove all the way there from Naperville and when I went to the tire place for them to change my tire it didn’t work When I called to see if they can change it for me they said they cannot because the 2 dealership are different So why send me there and then they want to charge me 275 to replace it with regular lugs I have been going back and forth for 3 days

Our sales rep Greg has been great from the purchase to the service on our Mercedes. Would definitely recommend purchasing from them.

Excellent service for my E350 along with a loaner for my convenience. The work was completed that day with conversation about specific work completed. Very professional and courteous employees in the Service Dept. and Pay Dept. Thanks for your outstanding customer service.

Save your self time and don’t buy any cars from this dealer. They are very unprofessional and liars, my sister purchased a car and had to return it due to false information that she found out after taking the car home. Took her almost 2 weeks after returning the car to get her check back from her bank that the loan was from, we had to go in to the dealership and ask for the check we were there 2 hours trying to get it back and all they did was make excuses and tell us it would be ready in 45 minutes than they said 20-25 minutes, and no check, while talking to a manager to see if there was any updates the salesman GIL LOPEZ who sold the car to my sister was in his office just laughing and when I mentioned that it was his fault this situation was happening he came out of his office and was extremely rude and very unprofessional to us. They all had different stories about the situation, my sister would call the dealer several times and no one would answer her calls or emails, she had to use my phone in order for her to get a hold of someone and get updates. According to them the check was not cleared yet and that’s why they couldn’t issue her a refund check but the bank said it was cleared on September 20th, 2022. Mo another employee stated that the check cleared 9/28 but this morning 9/29 he told my sister that there was a hold on the check which was a lie and was confirmed by her bank, the banker at the bank said that check was never on hold and was cleared on 9/20. I do not recommend shopping at this dealer, horrible horrible experience. It was a very stressful situation.

Salesman Josh Toll was fantastic. He went the extra mile plus to make our deal happen. I would highly recommend this dealership and salesman Josh Toll.

Save your self time and don’t buy any cars from this dealer. They are very unprofessional and liars, my sister purchased a car and had to return it due to false information that she found out after taking the car home. Took her almost 2 weeks after returning the car to get her check back from her bank that the loan was from, we had to go in to the dealership and ask for the check we were there 2 hours trying to get it back and all they did was make excuses and tell us it would be ready in 45 minutes than they said 20-25 minutes, and no check, while talking to a manager to see if there was any updates the salesman GIL LOPEZ who sold the car to my sister was in his office just laughing and when I mentioned that it was his fault this situation was happening he came out of his office and was extremely rude and very unprofessional to us. They all had different stories about the situation, my sister would call the dealer several times and no one would answer her calls or emails, she had to use my phone in order for her to get a hold of someone and get updates. According to them the check was not cleared yet and that’s why they couldn’t issue her a refund check but the bank said it was cleared on September 20th, 2022. Mo another employee stated that the check cleared 9/28 but this morning 9/29 he told my sister that there was a hold on the check which was a lie and was confirmed by her bank, the banker at the bank said that check was never on hold and was cleared on 9/20. I do not recommend shopping at this dealer, horrible horrible experience. It was a very stressful situation.

Great customer service and brand ambassadors

Very disappointed with my experience at Mercedes in Naperville. A day after purchasing the vehicle I found out the vehicles history was not as described by the Mercedes salesperson. I have returned the vehicle due to the lack of transparency. I do not recommend this location.

Needed to replace my battery on 2016 Mercedes - easy service. Also had a separate problem with my driver side door. It sounds like the door is coming off the hinge; was told this was a common problem with Mercedes; advised to call MBUSA - which I have done twice; they tell me they have emailed the Service Manager in Naperville - still no word

I just bought my second Mercedes from Mercedes of Naperville and couldn't be happier. Elmis Figeuroa makes the car-buying process about as easy as can be. Highly knowledgeable, and a person who sincerely cares about his customers, I recommend him wholeheartedly. Tim Burns handles the transfer and finance details and makes the process quick and easy and is a very personable fellow. The service department has always gone beyond expectations when my car is in for service. All in all, Mercedes of Naperville has always treated me in an outstanding manner and it gets my highest rating.

Very rude and racist. Do NOT buy Your car HERE especially for people who has accent and has driver license from RURAL state. I was trying to schedule the test drive for a GLS. And I kindly let my sales person know I’m having a Montana driver license but I do live in chicago. And he immediately ask where I want to title the vehicle. I said Montana then he told me we are done talking. What’s the problem with Montana? That’s called region discrimination. I drive my Porsche in chicago with my Montana plate for seven years and has no problem at all. I feel i am being treated rude and without respect. If I could give 0 star for review I will. NEVER NEVER go here to make purchase because you desire much better treatment And you are buying a luxury car and no one should desire the attitude like this!!!!!!!

Timing chain problems and transmission issues. Even One star is too much for them. LIARS, LIARS, LIARS. Salesmans Arnel Durakovic and Ron Genot are an experts in lying. They sold me car with bad transmission and timing chain issues. They said, car is inspected, w/o any problems, and ready to drive everywhere, so I bought it. Unfortunately after a few days I had to have car repaired. AUDI confirmed faulty timing chain tensioners with all components and hard shifting. It took almost 7 weeks to have it done. Mercedes Benz people wasn’t helpful in this matter. I left a lot of voicemails to Arnel, but he only sent me an email with explanation - “best way to solve it is contact Audi dealer”. Learn my lesson - DO NOT BUT FROM THEM.

Bought a new car. Staff was friendly. They stayed late to complete the paperwork.

You are treated like no other dealership does With respect and great service

The Service advisor was very helpful and answered all my questions during my appointment.

My 2019 MB GLS has some kind of blisters in a row on Nickel Plated trim just above the rear license plate. I called MB customer service and explained to them this is a manufacturing issue that has nothing to do with the age and mileage on the vehicle, BTW it s has 55K right now. They connected me to this dealership. The girls at this dealership kind of saying if it is over 4 years or 50K, they do not take any reliability. Most of the auto plating and paintwork is covered for 100K miles. The way this person treated me was terrible. Naperville is full of immigrants and they sell lots so MBs to them. Car is good but people who sell it are not. I would not buy my next MB from this dealership for sure. Thanks Manny

Was greeted by a nice guy that showed where to go. Kevin was very helpful and showed me different options. We settled on the type of service and then he took me to the loaner car. A+ customer service Thanks

Good product and support from the team!

Went in for 100k service, I?ve done all maintenance with the Naperville location. Rich the service manager was very helpful. This place is 5 stars in my opinion, check it out for your self.

I had the most wonderful experience at the Benz Naperville. From the time I walked in, to the time I drove off with my car, it was almost effortless. Ammar is a gem sales rep. He truly takes the time to understand your needs and genuinely wants to help all his clients. Excellent service from the sales team to the finance team. They are very friendly and easy to work with. Highly recommend Naperville Benz over any other dealership. 10 stars out of 5!

one issue was my car has scratched after the services has been done :(

Always excellent service and a clean area to wait, thank you.

I had the most wonderful experience at the Benz Naperville. From the time I walked in, to the time I drove off with my car, it was almost effortless. Ammar is a gem sales rep. He truly takes the time to understand your needs and genuinely wants to help all his clients. Excellent service from the sales team to the finance team. They are very friendly and easy to work with. Highly recommend Naperville Benz over any other dealership. If I could give them 10 stars out of 5, I would! Highly recommend.

Very friendly staff, honest, and trustworthy. Ammar went above and beyond to make sure I got my dream car. He sensed the urgency and immediately jumped into action. I was very impressed with how smooth the entire transaction was. If I could give them more than 5 stars, I definitely would! Ammar is the best!

Recently, I had to go thru' a unprecedented breakdown of my Vehicle and Mercedes-Benz of Naperville took care of my vehicle repaired in coordination with my Insurance Company 'Farmers' in my absence, while I was enjoying stress-free vacation at Maui, Hawaii!! I specially thank Sales Representative Frank Amathi for everything he did for me. Jim Mehta, Naperville. =============================== Above review was almost 2 years ago........... =============================== Recently I visited Mercedes-Benz of Naperville to carry out Sevicing for 50,000 Miles completion on my Vehicle. Everything went well and after few Recomendations from the Dealership, like chaging one tire and Repleacing the whole Brake unit for Rare Wheels.. Next day morning, I happen to opened the Hood of my Vehicle and to my surprise I saw the Hood was never opened by the Dealership during Servicing because the dry leaves were as it is on the whole engine!!

Very disappointed with my experience at Mercedes in Naperville. A day after purchasing the vehicle I found out the vehicles history was not as described by the Mercedes salesperson. I have returned the vehicle due to the lack of transparency. Tim was very helpful throughout my return process but everyone else was unprofessional. I do not recommend this location. Thanks!

I had a great time during my time at this dealership. Gregory and Ammar, we're very helpful and make me feel very comfortable at the dealership. The only problem I had was after buying the car, the person who mounted the front license plate bracket was not very experienced and did it incorrectly, drilling my front bumper and placing the frame and license plate uneven. People should be careful when manipulating vehicles in this price range.

I had a great time during my time at this dealership. Gregory and Ammar were very helpful and made me feel comfortable at the dealership. The only problem I had was after buying the car, the person who mounted the front license plate bracket was not very experienced and did it incorrectly, drilling my front bumper and placing the frame and license plate uneven. People should be careful when manipulating vehicles in this price range.

After 2+ weeks in loaners my GLC left the dealership with more problems than it had before. I reached out to the "GM" based on their generic response to do so and nobody got back to me after 1 business week. This place cannot handle any real work apart from oil changes. : 1. Sunroof was not properly programmed after guide rail work and had 2 error codes along with intermittent refusal to close due to pinch protection kicking in 2. Windshield trim bracket was broken when it was reinstalled, resulting in a loose, protruding trim on the driver side. 3. My front passenger seatbelt stopped retracting as soon as I got the vehicle back. I strongly suspect that passenger side trim was removed as part of pano roof work and the retraction assembly was likely messed up during this process. There is no way this randomly moved after 2+ years of ownership. But again, I don't have the shop manual so whatever. Only positive was Adam, super courteous and dedicated service exec. Otherwise, the techs, gm clearly do not give a single you know what about service, even for cars under warranty. Imagine paying for this level of 'expertise'

The service here was fantastic. Kevin went over costs beforehand and it was spot on. He made sure there was a loaner available and my car was returned cleaned inside and out!

The team at this site continues to exceed my expectations. I’ve been with this dealership for 8 years and will never go anywhere else. Their service process, start to finish, is perfectly stream lined. Staff are friendly, answered all of my questions, and offered thoughtful responses to ensure my own understanding. The team offered status updates throughout my wait. My repair was concluded in a very timely manner! Good customer service is hard to find these days but it’s the quality I’ve come to expect and appreciate from this dealership.

Staff was excellent and service was great! I would definitely use Naperville Mercedes dealership again. Thank you!

This dealer is incredible! Purchased a GLE350 and couldn’t be any happier. I’m literally obsessed with the vehicle. Sometimes I can’t even tell I’m driving- everything just feels so smooth and perfect. Thought I’d be intimidated by the size but trust me when I say it’s easier to drive than your typical crossover. I’m driving my dream car thanks to Naperville Mercedes Benz. Also had to use service for a window cosmetic issue and I couldn’t be more pleased with them as well. The process was well organized and I was in & out quickly.

I drove down to look at a car on Friday afternoon and worked with Elmis who is a wonderful salesman and very helpful and informative. I loved the car and did some paperwork Friday, finished up the finances Saturday morning and drove home in a beautiful Alfa Romeo!

The entire team is always professional and courteous. I worked with Adam this time and other than being a very funny guy he was always professional. Nicholas and Kevin deserve every bit of praise also. They continue to show excellence within the company. Thank you all

Adam was extremely helpful and will request him in the future.

Super friendly and great customer service

The service department is excellent. They gave me a great loaner vehicle and took great care of my car while it was in service. Thank you

I flew from Arakansas to IL to buy the car.Thanks to Mercedes-Benz of Naperville for making it painless to purchase a great SUV. Special shout out to Gilberto Lopez holding the vechilce for one week without a deposit and having very smooth buying process .Gill is helpful and very knowledgeable in explining and cleaning my doubts. Whole experience was professional. Highly recommended.So easy and great service!

I have been very pleased with service at Naperville Mercedes! They have very cooperative with providing a loaner car and keeping me apprised regarding the progress on my service work. I appreciate the good communication. My car was returned very clean (void of crumbs from the grandkids' snacks) and on time.

My service advisor Rich Wildeveld makes the service experience seamless. He gets you in and out effortlessly and the service team performs efficiently and timely.

Our overall experience was great. The salesperson was excellent.

Outstanding customer service!!! These people really deserve a positive feedback from everyone who did or will do business with them. (Omer Aslam) sales advisor helped me out to get a good deal and hats off to your communication skills!! Whenever I will buy a new car, you will be my first call! Thanks again!

I flew from Arkansas to IL to buy the car.Thanks to Mercedes-Benz of Naperville for making it painless to purchase a great SUV. Special shout out to Gilberto Lopez holding the vehicle for one week without a deposit and having very smooth buying process .Gill is helpful and very knowledgeable in explaining and clearing my doubts. Whole experience was professional. Highly recommended.So easy and great service!

Parts missing when I received the car back. For the money they charge I would expect professionalism and responsibility from their mechanics.

Prior to droping off my car for repairs I requested the old/replaced parts be returned back to me. By law they are required to do so if requested. They did not returned the core of the most expensive part they supposedly replaced. Due to its location on the car you can't see the part to check if it looks new. Now I am not confident the mechanic actually replaced it. I would expect an issue like this from an independent shop , but you would think Mercedes of Naperville would be more professional than this.

Bought a certified GLS last year from this car dealership and I have had the same issue coming up with the car for more then 7 times . Called the GM to notify them and they never called back.

I had a B1 service performed on my CLA250. Rich in service was very helpful. He gave all the options to me and helped me decide on the best package for me. I recommend Rich as your consultant if you need service. The facility is clean and comfortable. I was provided with a nice loaner for the duration of the service.

My experience at Mercedes Benz of Naperville was great. The sales associate Omer Aslam was attentive and friendly. He kept in touch and was always available to answer questions. The finance manager Timothy Burns made all paper work effortles and efficient. I reccomend anyone looking for a new or Certified Pre Owned vehicle visit them. I visited MB of Naperville for scheduled service seven months after my purchase. I had a B1 service performed on my CLA250. Rich in service was very helpful. He gave all the options to me and helped me decide on the best package for my needs. I recommend Rich as your consultant if you need service. The facility is clean and comfortable. I was provided with a nice loaner for the duration of the service.

I had the worse experience with a car dealership today. Specifically with seals man Ammar. I spent the entire day yesterday negotiating a car with him, I accepted the asking price. I offered a deposit so the car is not sold and Ammar told me not to worry the car is being held for me . He sent me to a local auto nation to apprise my trad-in. This morning on my way to auto nation Ammar called me, they just sold the car to someone else for $5k above asking price. This is a really shady dealership.

Dante Sosa and his team did a amazing job with the service they provided. Fixed my vehicle with perfection and followed up every step of the way. I will definitely be back to visit this dealer again.

I always have an amazing experience when visiting . Staff very friendly and knowledgeable and keeps me informed of repairs and always gives estimated time when vehicle will be ready.

Excellent professional group over at Mercedes? Naperville. The car had a creek under it that nobody could identify. Took it to Naperville Mercedes? they quickly identified the problem and repaired it. Thanks guys my car dived like a new car now.

I traveled from Chicago to Naperville because of the exceptional service. I have gone to other locations and Naperville is by far the best when it comes to customer service.

Promptly welcomed at my appointed time. Completed the needed service (routine maintenance and checkup) in the promised time frame. Service writer had both excellent interpersonal skills and comprehensive product knowledge. Had an enjoyable visit with my salesman while I was there. This dealership knows its in competition with other dealerships and on-line services and acts like it wants and appreciates your business.

I recently brought my Mercedes GLB250 in for "service A". The experience was great. My Service Adviser , Frank Ananti, was very professional efficient. When I prepaid for service I was not sure how well it would work. As it turned out, it was the best decision possible. The service was complete and thorough. Everything I needed was covered. Both the auto service and the customer service was first class. Shout out to Katy Brand, my sales person, for recommending the prepaid service. I am happy all around.

Great customer service in store, but they could improve customer service on the phone, they're pretty rude.

Service department excellent service representatives .

Excellent service team. I?m pleased every time by how courteous and quick the staff are.

Took my E63 in for minor service. Was greeted by Nick Scumaci who was very professional and managed the visit very well. He explained other services the dealer could offer in an informative way without high pressure sales. The work was done as promised and on time. Great service.

Great facility. Went above and beyond to provide service. Car was received shiny and spotless within same day. Loaner car was appreciated as well. Highly recommend.

Good experience overall

I had a pleasant experience of car purchasing with Michael at Mercedes’ Benz of Naperville

It was a very pleasant ecperience. My service rep, Rich, was knowledgable and pleasant. They delivered my vehicle back to me quickly and cleaned.

Thank you joe The general manager to call me back and follow up with the issue

Great service!!!

I brought my vehicle in for service and worked with Frank. He was very helpful, calling me with any updates. Such a great experience from beginning to end. Dropped my vehicle off Sunday, car was ready early Monday. This is going to be my go to Mercedes shop.

Terrible customer service. Will not buy from them again, once my deal was finalized and got their money. They didn't honor what I was told I would receive. Try calling and hope you get a call back. Bad business.

Efficient, friendly and Great!

Overall good MB dealership with great new car sales staff. Only issue was that during hot summer days dealership didn't have any drinking water and snacks. Hope they take care of that.

Customer service from representative was outstanding. Knowledgeable, informative, factual without being pushy. Not particularly happy with length of time it took to repair car due to lack of mechanics available and number of other cars waiting for repairs already ahead of me. Also not particularly happy with no loaner for two weeks available. Seriously, Mercedes of Naperville. Also informed by rep that bushing needed to complete repair have been ordered but it could be a couple of months until they receive them. Wow.

I own a Canadian-spec Mercedes-AMG which has an open recall. I have had no luck finding a dealer who will perform the service, and even when I spoke to Mercedes-Benz customer support, they indicated it's the dealer's decision whether to perform the recall or not. When I contacted Mercedes-Benz of Naperville, I was able to schedule the appointment and wasn't told that it could not be performed because it is Canadian-spec even after the person with whom I scheduled the appointment entered my VIN and found the recall information on my car. I traveled over 30 miles to drop off my car, and the next day was called to say they could not perform the recall because it is Canadian-spec. If I would have been told it could not be done, I would not have scheduled the appointment, taken the time off of work early two afternoons in a row to take my vehicle to their service center, and wasted all the fuel for four trips (two there, two back). Even better would have been the service center figuring out a way to perform the recall since it is a safety recall, it affects the US-spec cars exactly the same and they also have the same recall with the same parts and the same instructions to complete the recall despite being a different campaign number, and now I have a vehicle that is still at a safety risk. The response relayed to me from the service manager? "Take your car to Canada and have the recall done." How can that even be acceptable? Eric, the service advisor with whom I worked, was thorough in his efforts to get this resolved for me despite being unsuccessful. He was gracious enough to put my car through the wash for me, although it wasn't terribly needed.

I spoke with Autonation about my entire experience, which has been very disappointing. I appreciate Autonation taking back my first purchase and finding me another car. The car was not up to my standads upon delivery, yes some things were done over, still it should not have been given to me before it had been thoroughly cleaned and checked. There is so much I can say but, it's not enough space. The one bright spot is the service rep. KEVIN VOSBURGH, it is always a pleasure working with him, he always speaks, which is hard to find these days, he's professional, kind, and makes you feel like the valued customer/person you are. I appreciate that most of all. Kevin is a true irreplaceable asset to this dealership.

Our salesman was Daniel. He was great. Answered all of our questions and walked us through on how to set up things in my new car.

They were very friendly and I felt they were honest. Good people working there.

My buying experience was better than most dealerships. The buying process took 5 hours from when I said I was buying the car in the dealership to driving off with it. Customer service was nice nothing bad about them. The facilities are nice clean.

A big thank you to Michael Hurst and the whole Mercedes team. I had a great and easy experience. I’m in love with my new GLC!

The Service department has a system in place that worked well when I dropped off my car. I was in and out. Nicholas Scumaci was excellent! He took care of my car problem and communicated effectively. Thank you again, Nick!

I took my car in for service and was very pleased with the thorough and courteous service I received. I highly recommend them.

The service department is absolutely fantastic! The team is very knowledgeable, and they don't try to upsell you. They advise on what is needed. My service is always completed in a timely manner. My assigned service rep is very kind and takes good care of my vehicles service needs. I definitely recommend Mercedes-Benz of Naperville!

The service department is absolutely fantastic! The team is very knowledgeable, and they don't try to upsell you. They advise on what is needed. My service is always completed in a timely manner. My assigned service rep is very kind and takes good care of my vehicles service needs. I definitely recommend Mercedes-Benz of Naperville!

The service team was very good and outlined the work to be done and the timing. Then they completed everything on time as promised. The loaner car was also a great service as well.

Overall sales experience was good. Hassle-free and efficient. One thing dealership can improve upon is improve customer lounge experience keeping in mind that customer and families spend hours there during this process.

It was not busy at the time of our visit. The entire process took about 120 minutes from the minute we confirm to purchase the vehicle and including trade-in + price negotiation. Staffs are very friendly and helpful. My past experience sees that some BMW facilities do have better waiting area for customers to wait for their services to be completed. In general, the AutoNation Naperville location is still a great facility.

I love my new Mercedes. Thank you to all the staff that helped make this purchase enjoyable!

It was not busy at the time of our visit. The entire process took about 120 minutes from the minute we confirm to purchase the vehicle and including trade-in + price negotiation. Staffs are very friendly and helpful. My past experience sees that some BMW facilities do have better waiting area for customers to wait for their services to be completed. In general, the AutoNation Naperville location is still a great facility.

Main reason I keep coming back is their excellent service department. They are professional and respectful of your time when dropping vehicle off for service and picking it up. The loaner car is an added convenience as well. Adam Dellert you are the best!

Excellent experience. Very pleased with my visit. Wonderful customer service.

Richie is great excellent service

Always great service at Mercedes Benz of Naperville always knowledgeable and fair only give the service needed have been using them for twenty plus years

Kevin great to work with. Kept me informed at all times and met all of my expectations!

Mercedes of Naperville has treated us honestly and fairly from purchase to every single service interaction. Our Service Consultant Rick Vanderweldt is pleasant to work with and a real professional guide on repairs and service. This is the choice to make for every service need and your next purchase. Bar none!

My most recent interaction with MB Naperville was a real pleasure. My Technical Advisor, Adam Dellert, knew everything my car, a SL550 needed, was prompt, courteous and went over and above my expectations. He provided truly exceptional service. The car wash attendant, Fidel, did a great job prepping my car after the service was completed. Kudos to the entire MB Naperville Service Team.

It?s always a clean environment Staffing always friendly great place to purchase a vehicle and have great service

The whole process from start to finish was pretty smooth. I began by filling everything out online, hoping that it would shorten my time at the dealership, but wound up being there for awhile because of staffing issues and the fact that there were a few offers ahead of me. Not a deal-breaker, though. Everyone was friendly and brought around some snacks. I?ll go back for service and my next Benz.

My service at Mercedes-Benz Dealership on Ogden Avenue was excellent. Easy friendly and efficient staffs.

Great service department and service manager.

Technical Advisor Adam Dellert and his team are the best. They treat us with respect and address our every need. It is a pleasure doing business with MB Naperville.

I have had nothing but positive experiences with the service department, and I love that they offer loaner vehicles so that getting service is not as big of an inconvenience.

Courteous and efficient.

On Tuesday July 26,2022 . I had a 9 o’clock appointment for my Mercedes-Benz there was a recall for my rearview camera Kevin Vosburgh was my customer service agent he treated me with a good morning and explained everything by detail of what the recall was about very professional he told me it might take a few hours or less. After my car was done he came to get me because I was looking at other cars even though he had my cell phone that to me is great customer service thank you very much for treating me with much respect and kindness It was a very great and no stressful experience once again thank you to Mr. Kevin vosburgh Great customer service!!!!!

Great experience but finalizing the deal took longer than it should. Overall great and would recommend just in future hope the sale/finalizing deal goes faster than 3+ hours

Arnel D. was a fantastic Salesman, he stuck through the pain of getting a car transferred from a different dealership. Highly recommend buying a car from him. The process was very fast and easy once the car was at the dealership.

Don’t go there, they are liars!!! I went there, picked out a car, asked the salesperson if the car has been in any accidents and the salesperson said NO. I was supposed to pick up the car next morning, that morning I decided to check carfax and there was a huge accident on the car. Basically THEY LIED JUST TO SELL THE CAR!!! MERCEDES BENZ OF NAPERVILLE SHOULD BE ASHAMED OF THEMSELVES!!!!!

Work done quickly and efficiently. We were in and finished within 2.5 hours.

I was at this dealership because of a safety recall on my truck and the service rep did a good job. I liked that I was acknowledged when I pulled up at the service garage. Not even 10 mins, and the service rep was there to asked me about the visit. He gave me an estimate of how long it take to do the check up. I was surprised that it didn’t take so long. The lounge for customers waiting was a good amenity. Also liked that there were complimentary checks done on my truck while I was there. Overall good service!

Everyone was very friendly and willing to help!

Good timely service knowledgeable Service Advisor

Josh! It was a pleasure working with you! Thank you for all of your help. 🎉

Great experience buying a Mercedes with Daniel Torres. Knowledgeable, professional and kind. The dealership handled the transaction smoothly and quickly. Tim in finance was also excellent to work with!

I would not recommend purchasing a used vehicle here. Items agreed upon to be fixed upon our purchase have not been completed after almost a month later.

Called in for service A was told over the phone they didn't have any available appointments until later this month. Was transferred to Eric who squeezed me in the same day

I would not recommend purchasing a used vehicle here. Items agreed upon to be fixed upon our purchase have not been completed after almost a month later.

Very satisfactory. Rich, Asst Service Manager, did a great job, took care of my car service well.

I began the process with one of the service advisors (Nick). Nick's insight and willingness to extensively search the problem revealed an unusual electrical issue. Once the electrical issue was corrected, it reduced the cost of projected repairs by close to $800.00.

The worst Mercedes dealership ever been. No attention to the customer at all, no communication, all the employees seems to be God. I was sitting yesterday for about 40 min inside asking couples time for a sale manager they looked at me like “ pff you sure “, and in the end I just left being tired to wait. Don’t recommend at all to use they’re service with an attitude like that.

**Updated Review** The general manager contacted me and tried his best to resolve my experience by immediately responding and offering to have my car detailed. Within an hour my car was picked up, a loaner car was left with me, and my car was returned later that afternoon sparkling clean. Thank you Joe for the amazing service and recovery. Original review: The customer service received during the service was as always polite and helpful - something I’ve globally always experienced with Mercedes. I’ve also always received a sparkling clean car back whenever my car has gone in for a service and this time when collecting my car it had been parked under a berry tree (my car is white)and was filthy with ants crawling all over the outside with berry stains all over. Very disappointing especially when my car is only a few weeks old and I had to bring it in plus I’ve grown up in a family of Mercedes’ and having a service done always meant getting back a clean car.

Buying process was extra long. Everything else was perfect.

Omer Aslam is a great Sales Representative. He went above and beyond to find me the right car. He even came to work on the 4th of July (which was his day off) to finalize my purchase. Highly recommended.

Great service. Enjoyed working with Jim.

Always excellent customer care.

Good service!! Easy to make a service appointment by phone. Nice environmen

Kevin Vosburgh was very courteous, helpful and knowledgeable. The issue was diagnosed quickly and received prompt attention. He's one of the reasons we prefer visiting MB Naperville.

The sales team treats you like family. Every detail in the buying process was meticulous; all based on our personal needs.

The team at MB Naperville were great to deal with. They got back to me quickly on all my questions, and most importantly, were very honest and straightforward in their dealings. There were no hidden fees, and the car itself was exactly as advertised (important to me as I was a remote buyer.) I would buy another car from them.

Had a Great Experience Awesome salesman and great people?..

Frank explained the work required and was very professional and patient. Great experience at dealership.

Very good and professional service. Service was on time and quick

Very satisfied with the service provided by Mercedes team.

I purchased a 2015 S550 on 01/2015 in November they had to replace both head lamps due to moisture build up. This accrued three more times. in September, of last year I took it back with the same problem and was told there was nothing wrong with it. My extended warranty ran out this year and the headlights went out due to the moisture build up called Mercedes customer service and they have been trying to assist me, but Mercedes of Naperville service manager will not call them back. customer care only if you have a warranty.

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Quick and honest salesmen, Josh Sthal

Ron and the sales team were very helpful in recommending available options and features during the GEL preorder. Their service and follow-up to deliver the vehicle were phenomenal. I recommend this dealer for hassle-free purchases.

The maintenance service done yesterday was very good, and the working attitude of the staff is very good. Also very careful. thanks

Courteous and professional, the entire staff made sure we were taken care of throughout the process.

I have bought multiple cars from this dealership, and I would recommend anyone looking for a new Mercedes to visit this place in Naperville. Great people from top to bottom!!

Can's say enough for the individualized service I receive every time I bring my car in. Frank is the best!

Josh Stoll was excellent in his handling of my transaction.

Service was done as expected. Loaner was not available, but lyft service was arranged promptley, and did not have to wait. I will be back for next service.

I switched from another local dealer because the service department of MB Naperville is great - particularly Rich Wildeveld.

Great experience - service department was very accommodating.

The service is always fast and honest pricing. everyone on the staff is friendly and honestly cares about your automobile

Have done all of my servicing here since purchasing my vehicle from here years ago. They are by far the nicest and most efficient service department.

They are always friendly and easy to work with! They are extremely efficient!

We made an appointment to test drive a car that we loved but was not a good fit for our needs. Omer helped us find a better fit and made the purchase process easy.

Everyone I dealt with at Mercedes of Naperville was friendly and kind.

We ordered in January and took delivery in May. It was early. Gil was outstanding through the configuration process, kept me updated on each step, answered my towing related questions. Awesome guy. Easy to work with.

Had a great experience shopping for a new vehicle. The process was smooth and clear from the start to the end, thank you very much!

Brought the car in for a scheduled recall, left with a loaner and then was contacted later on in the day telling me they didn?t have the parts for the recall. Several weeks later, parts came in and the job was done to satisfaction.

I live in the Southwest suburbs and had problems with receiving good service at the Mercedes’ dealer closest to me so I decided to try Mercedes of Naperville even though it’s a bit of a distance, this was 3 years ago. I have used them for every service since. The quality of service, the efficiency and a dealer that does what they say they will do while treating me the customer like a valued customer was important to me and I get that every time. I love the service and the people and have made this my dealer of choice for purchases and service.

Scheduled an appointment to have the HERMES contol unit installed, and everything went fine and without a hitch. Was provided a loaner car since installation takes some time and everyone I interacted with was professional and helpful.

Omer was fantastic! his ability to be personable, providing the facts without pushing a sale was very refreshing. I definitely would recommend the Mercedes of Naperville and Omer for the sales. Thank you again for such a great experience.

Car service was completed and car delivered at home with in 2 Hours.

The service for my car went smoothly and efficiently! I was given a loner car and when my car was serviced, it was given back to me clean and spotless! Thank you for always giving the best service and making the experience wonderful!!!

The sales associate was very knowledgeable, helpful and responsive throughout the whole process. He made our sales process very smooth and enjoyable. I highly recommend this dealership!

Very professional and great service Rich helped me out every time we needed him. I rate this dealer a 10

Staff were friendly and wen extra mile to satisfy the customer (me). Buying process was fair and smooth.

Mark Curtis at Mercedes-Benz Naperville truly gave me the best advise and made my shopping experience worth. Highly recommend for an amazing buying experience.

I enjoy the brand and reliability of the product. Further, these mist be maintained and I trust the service center. The rapport with the service center representatives is great. The attention to detail of service needs is expected and delivered.

Purchased a used Canyon. Good vehicle fair price. Nice people and facilities. Process went fairly smoothly.

Excellent service was received on 5/11/2022. Thank you.

dealer could not diagnose problem. tech reset vehicle computer. no problems since then

Excellent overall. The lounge in upstairs is perfect for business connectivity and taking calls while my car is serviced.

Easy to access and knowledgeable customers service employees!

I was very pleased with the customer offered for my 2019 GLC 350 . The loner service make my work week very easy for the dealership to have my vehicle overnight.

Sales person is pleasant and easy to work with. I am very happy that the dealership have the color of the car that I was looking for considering the chip shortage issues.

I have nothing but good things to say about this car dealer my salesman Mike is awesome all of the management team awesome very good

Superb timely service with courtesy and respect unlike any other dealership in the area

I have had some issues before with the SUV, that I have written about before. However this last visit was very good. My service rep Nick Scumaci was excellent and did a great job for me.

I bought GLC 300 with Mercedes Benz at Naperville It took like two hours to finish all the process and I had my vehicle with me

Sales staff were extremely helpful

Mark and Jim were fantastic to work with! Very professional

They are so professional and nice at this location. I will always purchase my mercedes here.

Kevin was very clear in what needed to be done for my GLE, he even went over options and saved me just over $500 which I couldn't believe he was doing. The service ended up taking about 6 hours and instead of making we wait at the dealership he ordered a lyft to take me home and pick me up when my car was ready

Kevin was very clear in what needed to be done for my GLE, he even went over options and saved me just over $500 which I couldn't believe he was doing. The service ended up taking about 6 hours and instead of making we wait at the dealership he ordered a lyft to take me home and pick me up when my car was ready

The atmosphere the service attendants pay close attention to the issues of my vehicle.RichWildeveld explains to me all the components of my service giving me satisfaction and trust in my vehicle

My experience at this location was excellent! I was scheduled for an appointment and confirmed 3 days prior they had a vehicle to use upon arrival of my appointment. In today’s market, I had to take a few minutes to say Thank you to all

I bought a brand new 2022 GLS 450 and Elmis went above and beyond to give us the best service. The best service you could ever receive while purchasing a car. I am definitely recommending Mercedes Benz of Naperville and Elmis from their sales to everyone. Thank you Elmis and Mercedes Benz of Naperville for such a pleasant experience.

Great car buying experience. Serafin Avila did all the right things to get us/Maria into our new 2022 E350. Considering the supply chain related inventory challenges, we feel fortunate to have been able to buy this beautiful vehicle. Thank You!

Just bought a preownes car from Josh Stroll. The whole experience was excellent. Beyond my expectations. The service and the quality of the detailing just perfect.

Hands down the best car purchase experience! Mark was extremely patient and went above and beyond to help me find my perfect match! Lucy in finance is also great! I’ll definitely be recommending Mercedes-Benz of Naperville to my family and friends!

Completed my A Service…all good 👍🏻

Customer service is excellent. Every time I have appointment, advisors always go out of their way to make sure my car’s needs are met and I receive the best service experience possible. I highly recommend Mercedes-Benz dealership in Naperville. Shout out to Nick S. and Frank, thanks!

Great service. I will definitely go back for my next car repair.

Very pleased with the customer service that Mercedes Benz of Naperville has provided for me, the buying process was quick and easy and within an hour I had my paperwork ready and the keys to drive out the lot.

Had my Service B yesterday and I waited about 3 hours in their upstairs lounge area. They did offer me a loaner, but I didn't need one as I was able to work from their facility. Great service and Frank A. makes it easy to schedule maintenance.

Adam, the service advisor was fantastic!!

Great so very helpful! The Service department took care of me clean my car inside and out thank you so much

Purchased a CPO MB without seeing or test driving the car. Completely satisfied with the entire process.

Absolutely loved this place. They were nice and understanding. Omer was so helpful. I would definitely come back here again!

Josh was wonderful to work with made the process very easy!

MB of Naperville service department was great. They sent me a reminder a day before my service. A loner car was prep and ready when I arrived. The service was complete by noon and I stopped in at 6PM after work to pick up my car. When I arrived my car was washed and ready to go.

Thank you for the great service! Omer was really helpful and I choose my wonderful car !

Rich treated me extremely well and my concerns were addressed

Awesome experience. Everyone very professional. Great service!

Super smooth transaction and a loanerif you need one.

Everything awesome and I?m so happy for everything

Brought my C Class in for yearly maintenance Dealership was very clean

My service advisor Kevin Vosburgh was HORRIBLE & UNETHICAL!!! I took my ML350 in to get an estimate on replacing the rear-view mirror. He came back with an estimate on the mirror and of course 5 other things that he recommend I fix. I passed on his other recommendations but told him that I wanted to get my mirror fixed through insurance since I have a low deductible. This is where the problem begins!!! First he told me that I should just get the mirror replaced and pay him in full then seek reimbursement from my insurance. Anyone who's had a repair done through insurance knows that they can and will pay a lower amount than asking which means I would be out of the difference - and I don't have cut-rate insurance either! Of course I said no. I got another quote which was lower than the Mercedes Benz quote but I still wanted my vehicle fixed at Benz. I forwarded Kevin the quote from the other company and he automatically tells me that they can't fix my mirror for that price. So I called my insurance agent and he told me that all Kevin has to do is submit a change request (pretty standard I'm told) and my insurance company will pay what Benz is asking to fix the mirror (within reason of course). I called Kevin back, told him what my agent said, and he told me that he didn't want to go this route which is why he NEVER offered it to me as an option- like he couldn't be bothered with submitting a change request! I said "it's clear you don't want my business can I speak to the service manager ". He said "I've already spoke to him but let me reach out to your insurance ". Needless to say, I have not heard from Kevin or Mercedes Benz of Naperville on a solution and it has been 1 month since my original quote. They will not get any of my business going forward! Maybe they work on commission but this is unacceptable from a luxury service company!!!

Most luxury car dealers just take your money without informing you of why. Naperville Mercedes was helpful in helping their customers understand their services break down, and fees. As well has clean waiting areas with a friendly staff to talk to

Had a tire blow out and went to the dealership to assess any damage and to purchase a new tire. Luckily, only a new tire was needed.

First class welcome and service ! Always very satisfied with salespeople and service agents. Always a great experience.

Service agent was polite and efficient. No time wasted and process was explained thoroughly. Waiting area was comfortable enough.

Comfortable chairs in waiting area. Overpriced vending machines.

Highly recommend this dealership and the Service Advisor Nick Scumaci. Nick's communication with the status of my car was excellent. I never had to call him to find out what was going on with my car. Extremely proactive. Thank you Nick!

The service price for my vehicle was more than what I expected and was told.

Frank was an excellent service writer and made certain all my requests were fulfilled.

I would definitely recommend Mercedes of Naperville I have now bought, traded, and recently bought 2 vehicles from this dealership. Customer service is impeccable! Both times I felt I purchased a vehicle not like I was sold a car. Mike Hurst orchestrated a perfect delivery from start to finish. However, I recently had my new vehicle in for its first service which was a total cost of $500 and it went great. The lobby was crowded so I was shown an additional space upstairs to work while I waited, the gentleman offered to carry my bags and briefcase, but my car was not washed when delivered to me after servicing. I think that a $500 service should include a wash or at least interior vacuuming. A little disappointed 😔 Mercedes always makes me feel like a queen. However, they let me leave in a dirty chariot. 🥺

Rich Wildeveld did a superb job! He got me an appointment the next day and kept me informed as to the status of the repairs. He also provided me with a loaner car

I am extremely disappointed in the customer service of this dealerships service department. This is the first high-end luxury vehicle I have ever purchased. I ignored all the advice not to take my vehicle to this dealership for any type of service. I believed that I would received the best service and customer service for my Mercedes by a Mercedes dealership. I took my vehicle for an oil change and because the vehicle advised that the coolant fluid was low. after the oil change I was giving a laundry list of things that were wrong with my vehicle, including a pulley that would cost $330 to fix. I bought this vehicle approximately two months ago and haven't had any problems with it. After the oil change I took my vehicle home and parked it. The next morning I wake up to go to work and the vehicle would not move. Apparently the pulley hey completely broken. Upon calling Mercedes I advising them of the issues that I was having and was treated disrespectfully by a member of the service department named Kevin. Kevin was unwilling to understand the predicament I was in. Kevin told me over the phone in a angry and disrespectful manner " I told you the pulley was bad." Due to the way Kevin was speaking to me I handed my wife the phone because I didn't want to match his aggression with aggression. I towed my vehicle back to the dealership and they fix the pulley for $1,100, not $330. while speaking to other employees at the dealership about Kevin's customer service I was advised that he is like that with numerous other customers. I believe my appearance could be a component to the way I was treated. I still love my vehicle and I love the brand but thid first experience I had with this dealership placed a bad taste in my mouth.

Poor customer service and trying to price the vehicle $5000.00 more than the vehicle was worth making the financing on the vehicle more not willing to compromise after I got off work early to purchase the vehicle. The sales person Elmis didn’t even bother to really work with me because he was worried about a previous customer and trying to accommodate him when I had made an appointment. Also, the general manager sent an email regarding my experience well IT wasn’t what I anticipated what was to be a happy moment turned out me being unhappy all because this establishment want to take advantage of customers due to limited car availability so they want to price gouge instead of gaining a customer they chose not to assist me in anyway.

ALWAYS FAST AND GREAT SERVICE NEVER DISAPPOINTS ME

I?ve had a streak of bad luck lately with all my claims to my insurance, Mercedes of Napervile always makes it easy for me. Kevin in service is excellent he keeps very close tabs on the situation and always keeps you updated on your situation. Before you know it your car is back and you?re smiling driving on your way home, always great service?

Worst customer service I have ever encountered. They did not accept accountability for their mistakes and management blew me off when I called for resolution. I would not recommend and will tell everyone I know to avoid this dealership.

Adam was extremely knowledgeable and got the job done.

Outstanding attention to all details. Will return again .

This was a great experience with purchasing my first car. Everyone was extremely friendly, informative and felt like a great atmosphere to be in. I really enjoyed my experience purchasing my car from the Mercedes Benz of Naperville location

As always MB of Naperville provided excellent service diagnosing and repairing my GL550.

Recently traded in my BMW 3-series for a GLC 300. Very pleased with the level of services of Mercedes-Benz of Naperville. They helped me find the right car that fit my needs and navigate through the process of purchase and delivering my new car

Frank, and the rest of the service department are on a level all their own. No matter what the concern is pertaining to the car or transportation to and from the Dealership to work, or difficult schedules on both sides, Mercedes of Naperville seamlessly makes things happen without hesitation. From the Porters, to the Service Agents, the Cashiers and especially the Repair Technicians, Mercedes of Naperville has the best in class, hands down. They truly work hard to make your experience remarkable, and the car always comes back to me feeling showroom fresh. Almost like getting a new car every time I pick her up from service. Great job, guys!