Danny was very patient and attentive! whole staff was efficient and finalized our purchase pretty quick.

Facility is always nice and people are friendly. Only trouble are the astronomical prices for the services performed.

Liz Aguire was my son’s Mercedes Agent for his first car purchase. Zero pressure, helpful and extremely attentive. We had a few bumps in the road, but she handled it like a true professional. Mo, in finance, was quick and efficient. He had us out of his office in under 30 minutes.

Mercedes Benz of Naperville has a loyal customer base due to their exceptional treatment of employees. Sandy is a standout employee who always goes above and beyond to resolve any issue. Serafin is not just a salesperson, but also an expert guide in helping customers, but is an expert in all facets of transaction. Let’s not forget the king himself, Elvis (Elmis)! Over the past decade, I have had the pleasure of doing business with this dealership multiple times. They stand out as one of the few dealerships that uphold ethics, morals, and integrity. Thank you for being a shining example in the industry!

Took my C-43 to Naperville Mercedes (where I'd bought my last two new) because the brake switch appeared to be intermittently sticking- car would not move from reverse to drive and vice versa- happened about once every two weeks. This could have been a lot of expensive things that I wouldn't have had the expertise to question...... but it turned out to be a software update that was covered in the basic diagnostic fee at no extra charge. Great having a car dealer, service writer, and a mechanic you can trust!

I was locked out of my vehicle and did not know how to use the Mercedes me app, as the previous owner was still associated with my car. I called Mercedes Naperville at the end of the business day completely panicked (memorial day weekend). Omar Aslam guided me through the process and configured the app, so I would be able to unlock my doors keylessly. I was in my car within probably 20 minutes. Omar saved me at least 100 bucks and hours waiting for roadside assistance on a busy holiday weekend. I cannot thank him enough for what he did for me. Thank you, Omar. I highly recommend Mercedes Naperville to anyone.

This location is great and very clean! Definitely what you expect from a Mercedes-Benz dealer! Our sale rep, Liz, made the process simple and easy to understand for us, and we appreciated her patience and expertise. Her insight was extremely valuable. Definitely recommend this location and ask for Liz!

The staff is always very welcoming and accommodating

Professionals in all aspects of their business. Salesperson Angel Flores and Finance Manager Tim Burns are first class employees in the Naperville, Illinois Mercedes-Benz Dealership. If you want to be treated well, see these two gentlemen. Secondly, the vehicles are wonderful. Thank you. Joe T.

Best car buying experience I’ve ever had. We actually bought a VW Passat for our daughter there and they were so helpful and professional. Danny T helped us and was patient, knowledgeable and friendly. Josh did our financing and he was wonderful as well. They treated us as if we were long time customers. Very honest and trustworthy and care about their customers. We had a few good laughs as well! I highly recommend Mercedes-Ben’s of Naperville for your new/used car needs.

Service advisor, Adam, is exceptional. Knows and understands issues and makes certain they are taken care of

Always treated with the utmost respect and honesty I travel 90 minutes to do business with them due to how they treat me. I?m so glad I found them for my service needs! Amazing experience! Frank in service always responds to my questions immediately I couldn?t ask for better service!

Always treated with the utmost respect and honesty I travel 90 minutes to do business with them due to how they treat me. I’m so glad I found them for my service needs! Amazing experience! Frank in service always responds to my questions immediately I couldn’t ask for better service!

My service writer was excellent to work with. Overall, a great representative for this company.

Love there car collection and service

We worked with a few team members who were all great! We will buy again from this dealership the process was amazingly smooth and successful

Classic scammy dealership, Dante Sosa well trained to lie to your face. On phone got a 400 quote for A service, in person with the same request was given 3 options ranging from 1500 to 2400! No mention of the 400 till I brought it up and the paper he showed didn't mention A or B service, scam setup and ready. When finally agreed to the 400 I noticed the document said 'Customer Declines service'. If car says A0 and you're doing A0 why does it say this. Got vague answers designed to scare the customer and justify upselling. I thought lets just get it done, mentioned needs wipers and website has a promo for BOGO 50% off. Replies we only sell pairs so you'll get a spare pair half off. I'm amazed at such bull-shit unheard of logic. Reminded him website says nothing about a pair so after wasting an hour of my weekend decided to walk out. I now see other low reviews and realize I should have believed them.

Adam at Mercedes Benz Naperville was very helpful - Great experoence

I took my AMG GT53 for service, first service for this car. Performed well, no issues. Service personnel were very professional. I already had pre-paid service, so pricing was not an issue. However, I had one question regarding certain function of this advanced vehicle. They couldn’t help or assist me with it since I had not purchased the vehicle from this dealership. That was disappointing for me. I expected all Mercedes dealerships should be able to assist regarding certain functions regardless where the vehicle was purchased from.

Beautiful dealership. Beautiful cars. Associates that I worked with were all very nice, and they have a very good selection of apparel and accessories in the parts department. Hope to buy a vehicle from them someday

Came to buy a car that was online. They didn't have it. Ok np let's see one you have so I can drive it. Nope can't do that it's already put away for the night.

Adam is great - he always takes time to explain the service and makes sure it's done right

I really want to thank everyone at Mercedes-Benz of Naperville! A very special thanks to Liz Aguirre who helped me find the car of my heart ❤️. Everyone was so helpful and nice and welcoming!

Kevin was SO accommodating and even made a suggestion which made the unique logistics of my repair even more efficient. He got me in and out quickly. Wonderful experience of service.

Nick Scumaci is my service manager at MB Naperville. Every time I go announced or unannounced, he always puts on a smile and takes care of whatever concerns I have and goes the extra mile to ensure I'm left satisfied. I'm always pressured by my boys to upgrade my GLS to X7 but it's Nick as my service manager that holds me back. I don't want to risk any disappointments going from MB to BMW if my service advisor isn't as professional and kind as Mr. Scumaci! Thank you Nick!

My vehicle was recieved on time with my scheduled appointment. The service coordinator was polite and curtious. I feel that the service charge was fair for the work done. I recomend them and I will return when my vehicle requires more service.

Excellent service by Mark Kurtis and Omer Aslam!!!

The car was brought to the dealership 5 different times for the same issue. Each time they offered a different fix that didn't correct the problem. The last visit they had their head mechanic work the issue and stated all the fuel injectors, and plugs needed to be replaced because it was leaking fuel. The MB unique code was there at each visit, but only now paid attention to it. They still didn't replicate the issue and told us they would drive the car until it happened. Manager stated they drove the car 40 miles and nothing happened. This is on the repair invoice but the mileage in/out shows the car was driven 15 miles. Affirms my position people need to buy a tesla.

Buying the new AMG SL 63 was a comfortable, professional and fun experience. The sales exec James was very helpful and kind. He has followed up by e-mail and phone 3 times to make sure we are satisfied. My wife and I highly recommend Naperville Mercedes Benz. Sandy & John

Professional and friendly. Service has always been excellent from my salesperson (Elmis, who has sold me three cars), and a crack staff that understands how to treat the customer.

Horrible,,,,,

Great Service!

Great experience with the group and service, I bought a used car and they have been on top of everything that has come up since. I would definitely recommend them for your next purchase.

Great dealership , wonderful costumer service , specially Jim B:he is wonderful person and great salesman, I felt like it was a family member helping me with my vehicle purchase!So if you want have great experience-ask for Jim

Very professional service. Dante is the man

Dante from service is a solid guy, helpful & communicates well.

All around just a bad experience. Made an appointment twice and each time I showed up they didn’t have the appointment on record. I should have not went back after that but Finally went back a third time and when I picked up my car there was chips in my paint. They tried to say it was there before and brought up the pictures they had taken which proved they werent there when I dropped it off but still tried blaming it on me. Also tried to tell me the paint chips were my fault for driving on the highway). Then they finally took responsibility and said they had a huge hail storm and they would fix it. Well of course they only fixed some of the chips and then again proceeded to tell me the rest were there but wouldn’t bring up the pictures again and basically said it wasn’t their problem anymore. All this to say I spent about 10k there in the last 3 weeks and the service was just awful. Would definitely be careful taking your car here. I never had such a terrible experience and the dealership actually damage your car.

As expected, great attention from everyone. It is a dealer that I would recommend

Whenever I need service on my mercedes this is where I go. Everyone there is customer first, informative, quick, and respective of my time. The waiting room is fantastic and the customer service is top notch.

As expected, great attention from everyone. It is a dealer that I would recommend

The regularly scheduled service for my Mercedes-Benz was due during April of 2023. I received a reminder indication on my car's dashboard and an email from Mercedes-Benz of Naperville. Connie from the service department called and we set a convenient date for service. The intake of my vehicle was performed by Dante who had all the necessary information already in the system. He handled the process efficiently, courteously, and professionally. All in all, the experience was easy and stress-free. Thank you to all the staff from scheduling through to the cashier for your professionalism.

A pleasure to come in for service because you rarely have to wait for an agent to wait on you.

Great experience! Kudos to Steven (the salesman) and Tim (the finance manager). I was an out of state buyer and they were very professional, responding very quickly to my emails and texts. They arranged everything regarding the paperwork, had the notary even come to my house for me to sign the paperwork. There was a small clerical error on the paperwork and they quickly fixed it and they were very apologetic. Coming from a tesla (I have had teslas for >5 years) the customer service difference is light and day. Tesla really does not care about their customers and they treat you that way. They could get away with it because they were the only game in town if you wanted an electric car but thanks god now they have competition. Oh and did I mention I got a GREAT DEAL on the vehicle?? So yes if you in a market for a vehicle check them out first.

Nick Ssummaci was very professional. Our appointment was on time. Nick was friendly and explained everything we had wanted to know. We had originally ask for Frank Amanti but he was on vacation. Both gentlemen were great. As women we were treated as we had a brains. We will strongly recommend to our friends. The service was outstanding.

This was my first time at Mercedes Service. The garage was large, employees checked me in efficiently and the waiting area was comfortable. There was good communication throughout the process as well.

It was professional and they gave me a realistic time estimate. Adam was quick and helpful and explained the problems to me.

Liz was great, communication was awesome and process was as smooth as could be for an out of state purchase!

Very kind and professional dealership. I bought a certified used 2019 CLS 450 from them a little over a month ago and a few things popped up that needed work. They took care of it and gave me a new loaner for the week they had my car. Very refreshing no none sense dealership. Kudos specifically to Sales Representative Omer and Service Writer Dante for taking care of everything.

From booking the appointment, to the service the entire customer service team was excellent.

Every body in there is nice and professional when I came here sales help me register to the Benz. Even though I didn?t purchase a car. And he still help me. And when I was going to part department the response is super. When I press the ring. The man come out to help. And give me the right price

I had a great experience with going here, It was stress free and easy to talk to every there, great customer service, i left in my new car happy. Than you guys so much.

we purchased a used Mercedes and this service department listens to your issues,asking the right questions and gets to the problem. Mercedes of Naperville has been wonderful to work with.

Kevin in the service department is 10/10. Efficient, professional, and courteous. He was able to have my car delivered at home with no issues.

really nice service centre with excellent service

I initially placed an online inquiry about a vehicle that was on their website. Within 10 minutes Gil called me (which another dealership didn't do until a couple of hours later), and told me they'd have the vehicle ready to look over when I arrived. From my initial arrival Gil. Tim, and the rest of the staff were excellent to work with! Not pushy. They have me time to test drive, ask plenty of questions, and to build a rapport with each other which led to trust. Trusting them to not just sell me a bag of goods, but the right vehicle for me and my situation was exactly what I read looking for in a dealership. THANK YOU! I know that when the rest of my family or friends are going to need a vehicle, the first person and the only place I'll recommend is Gil with Mercedes-Benz of Naperville!

Was there for a recall notice. They did a thorough inspection and updated me on their findings.

We found this car from cars.com and was able to make an appointment the same. Greeted by the dealer when we walked in. The whole buying process is pleasant and we like the car very much.

員工非常友善、問題有問必答樣樣做到服務一流，我會推薦朋友到這間車行買車

James Bloom and Tim we’re excellent with my trade in and with me driving out the lot in my new BMW 328i, it was stress free which was one of the things I really enjoyed. Excellent service from all the staff members. 5/5 for me.

Friendly and kind staff

Dante was Very Kind And Knowledgeable. A pleasant experience!!

They are very detailed and perfect for your expensive own car repair maintenance. Nick is very knowledgeable person in service team and he put his all effort to resolve issue with your car problems. I am first time Mercedes owner and I love their professionalism with my drive..

I had a great experience with Mercedes Benz of Naperville especially due to Rich Wideveld. He was engaging, empathic and funny! When he said he was going to do something, he delivered. I really appreciated that!!

Mercedes Benz of Naperville agent Serafin A. searched for the GLE350, diamond white with beige interior until he found one for me! He has sold me two vehicles and it is always a pleasure working with him. If I could give more than 5 stars I would.

The visit was for fixing a recall issue. Right from the initial call for scheduling an appointment to dropping off the vehicle and then picking up, i got a very professional service from each and every person. Keep up the good work

I made a same-day appointment and Kevin Vosburgh at Naperville Mercedes helped me with my car issues. He and his team were able to identify the problem and resolved it the same day. He was very thorough with the inspection and explained to me what needed to be done.

I made a same-day appointment and Kevin Vosburgh at Naperville Mercedes helped me with my car issues. He and his team were able to identify the problem and resolved it the same day. He was very thorough with the inspection and explained to me what needed to be done.

Very good I love Mercedes of Naperville they are one of the nicest dealerships and fair dealerships I noticed they work with everyone our service advisor was awesome.

Rich was my representative who went above and beyond. He was wonderful.

I just switched financing to buying my Mercedes after my 3 year lease ended and Mercedes made that so simple and easy for me! Especially in this economy, they got me the best deal and really helped me out. Will forever be a Mercedes owner!

Quick drop off, excellent courtesy vehicle, prompt and expert maintenance.

Diagnostics were done to determine the problem and I received an honest report and plan for correcting the problem. I also had my car detailed and was I pleased and impressed with the results...so thorough and clean. Detailing to perfection...I have used other detailing places but Naperville Mercedes-Benz surpassed my exceptions beyond other services! Also I really like the speedy attentive service. My contact Kevin Vosburgh does an excellent job making sure my service experience is always excellent!

Great customer service and they always wash my car in every service I have.

Service repair is so expensive compared with other shops. So, I had it repaired by other shops. In 3 occasions. Next time I brought my car for repair estimate, they are charging me for the estimate. Service Mngr is rude.

They definitely go out of their way to help you...

Phenomenal Customer Service!

Frank provides great customer service and is always very helpful. We highly recommend this dealership and service center.

People are polite but I don’t understand why when there is only 1 other person waiting for their car to get an oil change , that it takes almost 2 hours . Why make an appointment to wait 2 hours?

Gil was our salesperson and was great! Very professional and friendly. We always have a great experience buying our cars at Mercedes of Naperville. Thank you!

The car has been in three separate times for the same issue and they have been unable to fix the problem. Each visit resulted in a crapshoot repair costing $$$$ which did not resolve the issue.

Efficient and professional service. Would not hesitate to return. Rich was courteous and expedited my servicing. A great experience overall.

Price?s obviously higher at the dealership than my family mechanic but I always go to Mercedes for my regular maintenance and I?m always satisfied with the service

Very good experience I had with Automation facility for my car service

Great experience with the Naperville location. Everything was very seamless and I appreciated the negotiation process with their team. Mike H. was a pleasure to work with while I spent a good deal of time there.

Elmis is our sales for the car buying process at Naperville Mercedes. He is very kind and patient and pays attensions to details. He is also very knowledgeable and professional. After we purchased the car, Elmis spent more than 2 hours to answer our questions, taught both my wife and myself how to use parking assistant to automatically park the car in different situations, and help setting up the main settings. We highly recommend Elmis if you visit Naperville Mercedes.

Nice service, good price, Gil Lopez helped to work it out where I could drive off with my new vehicle. However, my car did need an alignment and oddly I was not able to get this taken care of.

They were wonderful. In and out quickly with great service. Very accomodating and very nice to work with,

Easy to schedule, super friendly and knowledge service writer. The entire process was extremely pleasant

From pulling into the lot and being greeted by someone offering to help out where to go to Joe and Omer in sales, it was an extremely pleasant experience. Every question was answered and even to the degree of finding a person who could answer some specific questions. Service hit a home run looking into some vehicle specifics to answer a towing with a Mercedes Benz question. They were a 1 1/2 hour drive and I'd buy from them again.

Service is very good

Frank from the service team took care of my concerns regarding my vehicle.

My car was in the service department for routine B service. It was easy to make an appointment that fit my schedule. Kevin Vosburgh consistently ensures that each service is completed to my satisfaction. He is one of the main reasons that my car is serviced at the Naperville location. He is personable and professional and always keeps me apprised of the progress on my car.

Price’s obviously higher at the dealership than my family mechanic but I always go to Mercedes for my regular maintenance and I’m always satisfied with the service

The service team took really good care of us, communicated we'll, and got our vehicle repaired quickly. We appreciate working with them.

Took my Mercedes in due to a failed steering wheel lock. It's a Mercedes, so I expected the repair to cost more than most vehicles. Rich, the Service Manager was excellent, kept me informed doing the entire process and although they were very busy I got my car back one day early. Even better, they detailed my vehicle inside and outside. My leather seats look new, carpets, dash and door panels were cleaned very good as well. I will definitely be going back for maintenance service and if I have any problems in the future. Thanks a million!

Nice cars and excellent professional staff.

From start to finish everyone was willing to help. Adam did great job taking care of all my concerns THANK YOU

Frank was very professional helping me out with an emergency ?blow out? on my tire. Service was great!

Frank was absolutely amazing! He provided top notch service from the minute I called to schedule the appointment to the time he told me my car was ready. Unfortunately a loaner wasn’t available but Frank still remembered me saying I needed to work that day. He offered me an empty desk to get comfortable and work from while my car was being serviced. He and the service team also went above and beyond by checking all of my tires and fixing everything so my car was safe and ready to go! I greatly appreciate the level of service that was provided and appreciate how great the Naperville team is!

Awesome visit. Went in for a service inquiry they were very helpful. Frank was great to work with. Set up an appointment for the following week. So far very satisfactory with the level of knowledge and customer assistance.

Always take care of my car right away. Fast and good service.

Rich was amazing to work with and kept me informed of what was going on.

We have always received great service and love our service advisor Adam!

The service guy DANTE SOSA was very professional and friendly. Everything you would expect from a five star dealership. Great service and friendly people that don't push or pressure you into buyin more.

My recent experience with Mercedes Benz of Naperville was wonderful. I have only great comments about everyone I came in contact me. Extremely knowledgeable salesman, making us feel comfortable and not pressured.

The service guy DANTE SOSA was very professional and friendly. Everything you would expect from a five star dealership. Great service and friendly people that don't push or pressure you into buyin more.

Elmis Figueroa and team provided great service to first find the vehicle that I was looking for and to ensure that I drove a way satisfied with the entire experience.

Rich was very helpful. Mercedes keeps my 12 year old car running like she is brand new.

Everyone that i interacted with at Benz of Naperville was great. I appreciate them helping me with the purchase of my new car. Mike, Joseph , Lucy etc. were great!

Friendly, Professional, Fast. I dealt with Mike, and was very quick and right to the point. I had a very busy day and he made my purchasing experience fast, and simpler than buying something on Amazon. Mohammed, the finance manager was also incredibly professional and got the job done in the best way. Loving my Benz, and highly recommend this dealership. 10/10. Thank you very much Mike and Mohammed and to the rest of the Naperville Mercedes team!!

Had a few problems minar issues with the vehicle but Dante and the GM Joe definitely took care of the issues we had at hand very professionally. Thank you guys

Awesome

Best service ever

Rich was so helpful. Mercedes keeps my 12 year old car running like she is brand new!

I had some required service done and overall I’m happy with the results. There is some room for improvement with their communication. For instance when I arrived and was sitting with the service advisor I received a text message from a strange number. I mentioned this to the service advisor and it ended up being from their system. Had I not mentioned it I would have assumed it was spam and I don’t think the service advisor would have said anything about it. Outside of that I am happy with them and will continue to go back.

I thought I would of being paying more but my service guy gave me a discount

Really Good customer service I received by Steve Adams.

Good experience overall for my purchase, great people, helpful, flexible and easy to work with.

Mercedes-Benz of Naperville is my local dealership and they've always been responsive and accommodating. I recently stopped there to order a replacement key which I had assumed would take some time to arrive. Service Manager Nick Scumaci worked with the Parts Department and found the key to be in stock. He was able to fit it into the service schedule so that the key could be programmed while I waited. This proved to be a huge timesaver and eased some potential scheduling conflicts for me. I've always been pleased with the workmanship and professionalism at the dealership and this was another great example.

I purchased 2 Mercedes Benz for my husband and I from this dealer and we love them. The annual service is excellent.

Great customer service and Nick (service writer) does a great job with knowledge and communication.

Ron was great to work with. In our early search we came across dealers that played games with us and tried to charge us mark ups and fees, but not tell us unless we specifically asked. We went with Mercedes of Naperville because Ron was very straightforward and honest up front, kept us informed of our car progress the whole way and, most importantly, there were no surprises when we bought the car. Ron even reached out to us multiple times after we purchased to make sure there wasn't anything else he could help with. We are so happy with out GLS, I'm telling you this is the dealership to work with if you want honest answers and a good buying experience.

The service itself was good. My car blew a piston head at 43,000 miles (bought it with 21,000 on it). I’ve had it 4 months. They got me right in to fix it and gave me a loaner. They had it a week. I drove 2 1/2 hours one way only to find that my beige leather front seats were now a faded pink color. They were perfect before I dropped off. I was told this is due to some of their seats discoloring because of the cold and sunlight. I’m very happy with the service from Mercedes of Naperville. Just a little disappointed with Mercedes as a manufacturer. This review is for Mercedes itself, not Naperville. . Naperville does a great job. Mercedes can do better. Thanks to the staff at Naperville for being prompt and helpful. I’m in healthcare so it’s imperative that I have a dependable car. When I’m driving at 2 am from a rural area to the hospital, I need a dependable car. I’m the only one that does what I do. If I don’t arrive, the surgery will be delayed/canceled. Mercedes of Naperville makes sure that happens by putting me on a car and getting my vehicle fixed, at the last moment. Thank you!

I am very pleased with Naperville of Mercedes. I bought two AMG vehicles from them and I will continue to purchase all my vehicles from Mercedes-Benz of Naperville their sales staff along with their service center is top of the line

This was a wonderful experience. Liz, my sales rep, was fantastic in every respect. Very thorough, very helpful, and very accommodating. No high pressure. She wanted me to be happy with my purchase, and I sincerely appreciate this approach. I have had experience with this dealership in the past, and it has always been wonderful and the service team has always been excellent. I look forward to being back in the Mercedes Benz family at Mercedes-Benz of Naperville.

Very helpful service attentive to your needs. I would like to particularly thank Kevin for his exemplary help with my car.

This dealership will sell you a car with pretty obvious things wrong with it and then tell you its under warranty and you can deal with it yourself. Trust me I bought a 2022 GLC 300 4MATIC and on my drive home which was about 100 miles I discovered the driver side door had horrible wind noise at higher speeds (over 45) and also the steering wheel sensor would vibrate the steering wheel at speeds over 55 mph. Now I will be going to the service department on my own time and dime to get it fixed. This next service will be my 3rd one in three weeks in an effort to get these problems fixed which the dealership should have already had taken care of BEFORE they sold the car. My whole experience was trashed basically and I fault this dealership.

My time is my life. Lost 6 hours of it after making an appointment. No action, no communication. SMH

Bought a 2022 GLC 300 4MATIC. First off, I drove it home and found out the door didn't fit or seal right so there was major wind noise. Second off, the new car had a steering wheel shake that was computer generated which the dealership knew of and could've fixed before selling the car. Third, it took quite a while to get paperwork completed which I was expecting but it was way longer than it should have been. So in the end I am left to deal with the cars issues when I know the dealership could've done all of this. I'll be taking my car to a different service department 3 times now within 3 weeks of purchasing my new car. I will say Joe Wasson, the general manager, is a great guy to work with so there's one positive out of the whole deal and after my car is fixed I am certain I will like it. It is a great car.

Kevin Vosburgh in Service is wonderful to work with. He listens to what I need, explains all my options, is mindful of my time, and is never pushy. I definitely recommend asking for him if you visit for service.

Kevin Vosburgh in Service is wonderful to work with. He listens to what I need, explains all my options, is mindful of my time, and is never pushy. I definitely recommend asking for him if you visit for service. The dealership as a whole is the BEST at keeping their word - in my experience, the have never over-promised and under-delivered.

Great buying experience sales staff made the process very easy. They also helped arrange to get my windows tinted at a local shop and provided a loaner vehicle during this process.

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I hate buying cars. Having said that, this was the BEST car buying experience that I have ever had. I did not purchase a Mercedes, but I was not treated any differently than any other customer. I have been back to the dealership 3 times in the last 3 weeks with questions about my vehicle. The team was very helpful, and I got a great car wash at the dealership. My salesperson, Michael, was amazing, but the entire team is friendly and helpful.

I hate buying cars. Having said that, this was the BEST car buying experience that I have ever had. I did not purchase a Mercedes, but I was not treated any differently than any other customer. I have been back to the dealership 3 times in the last 3 weeks with questions about my vehicle. The team was very helpful, and I got a great car wash at the dealership. My salesperson, Michael, was amazing, but the entire team is friendly and helpful.

I am very very pleased with the customer service I got. Sales rep Ron was very professional and very kind. Special cheers to my man Joe, Sales manager. I highly recommend this dealership for anyone. Great people, great customer service, great cars. Thank you MB of Naperville.

Smooth as silk. Customer service rep was wonderful.

I always have good and professional experience with MB of Naperville. Be it sales or service. Rohnald Genot is a super professional guy and very helpfur. GM Joe. Thanks, again.

Elmis should be the standard of service for all sale experts! He is communicative, consistent with follow up during the order/build process and rolls out the red carpet for vehicle pickup. Thank you Elmis for setting the bar for A+++ service!

Great patience and attention to detail during the ordering process and delivery of my 2023 C300. I would highly recommend this dealer for a new vehicle purchase.

I am always impressed with the service provided by Mercedes Benz of Naperville. Rich Wildeveld is the best!! Honesty and integrity is what he is all about. The quality of service is second to none!

Frank took very good care of me and my car. He was professional and very knowledgeable about the service department. A couple days for repairs and maintenance; so far, so great!

Bottom line is the dealership knows of steering wheel shake issues with the 2022 GLC 300's they are selling and they would rather have the customer find the issue and schedule maintenance visits than to fix it themselves before they sell the vehicle. I am not impressed with this decision and when I call to discuss the issue they do not seem to care at all. I don't recommend this dealership and I won't be back. My new car buying experience was suppose to be good and it was not because of their actions.

excellent service and good people

I recently purchased a pre owned Audi Q5 from Naperville MB. Elmis, the salesperson, was awesome and so was Nick the customer service representative. Unfortunately I was sold a car that had an engine issue which I discovered within the first week and notified Naperville MB about immediately. After nearly two months and multiple trips back and forth (I live an hour and a half away. Eventually they provided a courtesy vehicle - GLA 250, pretty sweet for an entry level vehicle). That being said, the issue has yet to be fully resolved and the 3 month warranty will expire in a month! I asked Joe, the sales manager, who has also been very helpful, if the warranty period could be extended by the time period Naperville MB had my car in the shop and he said no Auto Nation (the parent company that owns Naperville MB) and the warranty company they use won’t approve that! Now I have my lawyer involved. My experience with the people at Naperville MB has been good. How this process with Auto Nation all plays out and if Auto Nation stands behind their customer service pledge and I have a fully functioning vehicle that I don’t have to pour a ton more money into when this is all finally over, TBD!

Tim, Ron and Jim were all very helpful in the purchasing of my new car. It was a good atmosphere and a seemless process.

Called to get an appointment and got in the next day. The service department was great and explained everything t me. They also cleaned my car. Excellent job and friendly

MB of Naperville never disappoints in professionalism, expertise, and efficiency. The vehicle is always very clean when it is returned to us. Nick and and Kevin in Service ALWAYS take great care of us. We feel like family at MB of Naperville.

Hands down, the best dealer service experience I’ve ever had. My service contact Nick Scumaci was 100% on top of everything. He not only took care of my maintenance but also fixed a lot of wear and tear via the original warranty at no cost. And to top it off, my GLS died on my way home from the dealership and Nick found a way to get gas and filled me up himself with enough to get to the station. This is my first Mercedes so I was weary of costs, etc and while a bit more expensive, the service, loaner and extra attention to detail was well worth it. I could honestly go on with several more examples but bottom line, I highly recommend Mercedes-Benz of Naperville!

We thought the car was everything that they said it was. Overall the service was good but thought the wait to finish the cash deal and leave the dealership was way too long.

Danny Torres was easy to work with and knowledgeable. The finance team was a great help also.

I hit 2 pot holes on my way home last week and blew both front tires. From tow truck to pick up, everything went smoothly and Service was great. Frank was awesome. Went the extra mile for me.

Well informed and Detail Oriented

I have been an ardent customer of the dealership until now. However, I will have to think twice prior to any future use of the dealership service facility. Having run the diagnostics, could come up with the exact reason for which the car was brought into the service facility. Prices that were quoted to carry out other work were not competitive by any stretch of imagination. All in all, not a good experience and losing my confidence.

The service at Mercedes of Naperville was first class. The loaner vehicle was ready to go and my wait time to meet with a service rep was minimal. They make getting a car serviced completely painless

Dante Sosa was very helpful

Sales department is good, however, service department needs lots of improvement. Elmis Figueroa and Josh Stoll were excellent with their service. However, service department runs out of patience easily, need lots of improvements in service area, as this is where most of the time we’ll be dealing.

Frank, as usual, took great care of me and my SUV. The service dept has been extremely busy, but he was able to secure a loaner for me, so I wouldn't have to bring a sleeping bag and pillow. He guided me on what he felt I needed to have done, and what I could skip for now, and why. He thoroughly explained the importance of having these items done regularly. After the mechanics did their inspection, he called me back to explain why I should go ahead and have the items he initially thought I could skip for now, done now anyway. I trust Frank, and went ahead with his suggestions. I am very happy with the service I get at this Mercedes dealership.

Easy scheduling, efficient check-in and loaner. Rich Wideveld is the best! Explains what needs to be done during service, makes valuable recommendations and even helped me trouble shoot a door latch that I thought was broken (showed me how to flip the hidden child safety switch!).

Rich is an excellent service advisor. Car was serviced and returned promptly

Elmis Figura was my salesman, very patient and nice fellow. very knowledgable

Mrs. Kelly Robert, is sure a blessing into my life and that of my family, with minimum investment of $600, be rest assured to make your withdrawal of $7,200. After losing my job I have nowhere to lay my heads upon until I was introduced to Mrs Kelly Robert by a friend who advise me to invest into her bitcoin trading and now my life have really change. Visit Mrs. Kelly Robert on Email:Kellyrobert11009@gmail.com WhatsApp:+1 (323) 628-7351

My Rep name is Adam and he was very helpful during this process! He keep me informed at all times and made sure I was aware of my service agreement and when it would be time to renew it!! He was very efficient and kind during my visits and phone calls.

Very professional and efficient. Kevin was very accommodating. Thanks

Excellent service for my GLE350. Very professional and courteous employees in the Service Dept. Thanks for your outstanding customer service.

I have somewhat mixed feelings based on recent experience. Nice dealership and friendly staff, no doubt about it. Overall experience was good. There were a few things that could/should have been different (better). I was told the gas tank would be filled up, but as we were told in the end they had some issues with gas cards and because of that we left with empty tank. The price tag on the car sticker was a bit lower than the advertised price; I thought they would use the sticker price, but they did not; they sold it for the price listed on the internet (can't complain too much about it, but...). The vehicle was inspected and serviced prior to sale, but mechanics missed a few obvious items that should have been fixed/inspected (they were not serious issues that I replaced/corrected myself at home).

Fast and effective communication from the team at Mercedes-Benz of Naperville. We had found a car on their website and Josh and Ron helped us without delay to immediately test drive and look over the car. Within a few hours we were in the process of buying the car. We were extremely satisfied with the condition of the car both inside and out!

Dante is a very good service associate - sincere, addresses customer needs and works with customer schedule to get things done.

This dealership is not like any other, beyond helpful and polite. The environment is laid back and there is no pressure to make a decision. Serafin was very pleasant work with and made the process of buying a car simple.

Wonderful experience buying a used car with our teen son. We visited many dealers & test drove many cars… this dealer / sales team was BY FAR the best to work with!!! Will come back next time we are in the market for a new or used vehicle.

I worked with Omer Aslam and he had been a great ally in our new GLS 2023 buying process.

Naperville Mercedes has done a great job with my car for service. Kevin has been my advisor so far for every visit and he has gone above and beyond to make sure I am taken care of. I would recommend giving them a chance if you are looking to service your Mercedes.

I'm a new Mercedes-Benz owner and I have received EXCELLENT SEEVICE in their service department!!! Minor issues handled with great care. Rich. Dante and Jeff are advisors great customer service 👌 👏 👍

I had a great experience dealing with Elmis at Mercedes Benz of Naperville and purchased a GLC 300. He took time to explain about the vehicle that I wanted, and I am very happy with the car.

Mr.Kevin Vosburgh is a friendly service person. I feel comfortable talking about car issuesk

Very nice people do business with I was impressed with the staff!

Friendly, professional staff

Great customer service as always ! Many thanks!

Bought my car from this dealership a couple months ago. Wasn’t a great experience to be honest. Outside of the actual salesman we worked with, the other people we interacted with during the car buying process were unpleasant. I recently got a flat tire and needed it replaced. Service for the tire replacement took over a week and a loaner vehicle wasn’t provided. When I expressed how the lack of a loaner would make it difficult for me to get to and from work, the representative gave me a “your problem, not mine” type of response. Didn’t realize the luxury vehicle I purchased would come with such low quality customer service. Will definitely be taking my car to a different, unaffiliated dealership next time.

facilities bright and clean. everyone friendly and greeted us. we ill continue to have all our vehicles serviced here. thank you, and happy holidays, don byers.

Had pleasant experience, recently.

Knowledgeable and friendly, not pushy sales staff. Lets the car sell itself. The sale process was quick and easy. Our salesperson Danny has been following up with emails and phone calls to make sure we are happy and all are questions are answered.

I love this dealership, however, I made an appointment at 4:00 to get my tire changed. I rushed there after work only to be told that their service department closed at 4:00. Why would they have me make a service appointment at 4:00 when they knew the service department would be gone? This was incredibly frustrating and required me to make an appointment for another day. Ugh!! When I came back for my second appointment the service was excellent.

Great I will return the best yet that I?ve been too. Thank you

Good facility and service is fast

MB of Naperville has a very efficient SERVICE Dept. Kevin is knowledgeable and considerate. He made the service experience easy and stress free.

The service was done well, but the best part of the service experience was kevin the service rep who worked with me, he was very polite and courteous, kept in touch over the phone, helped me budget out my service needs and gave me a nice discount. 5 stars to him.

Had a great experience dealing with Elemis at Mercedes Benz of Naperville. We first spoke with Elemis about few months ago, I told him we were in a market for a new electric car. We gave him all the options and color requirements. He took the time and located the exact car I wanted to buy. The whole process at the dealership was very quick. Look the sales manager had all the info in the computer, they asked me a few questions and within no time I was in the business office signing the paperwork. I am very happy with the car and the people I dealt with at Mercedes Benz of Naperville I will definitely keep them in mind in the future and refer friends and family to Elmis.

Our last two cars have been purchased and serviced at this dealership. It's always a wonderful experience especially with our service advisor Adam Dellert. We've had a few situations with a recall/changing parts that were problematic, but he always goes above and beyond and provides the best customer service I've seen. He finds us a loner vehicle whenever needed, updates us on everything and honestly, it's been two years and he's the reason we're coming back to this dealership!

My wife and I went in to perform a test drive with Josh Stoll at the Naperville Mercedes dealership, with the sole intention of simply test driving a 2023 GLE 350 we were considering purchasing. We were planning to head to the Lexus dealership afterwards to test drive a 2023 RX 350, and then making a decision to actually purchase one of the two in March. Thanks to Josh's laid-back approach and genuine nature we decided that we did not want to let this opportunity pass us by. We were so grateful to Josh for his honesty and respect for what we felt was best for us. They even bought us lunch as my pregnant wife and I grew quite hungry during the process. Everyone at the dealership were exceptionally friendly and helpful, but most especially Josh.

Very prompt and detailed service

Buying a vehicle was a great experience at Mercedes-Benz of Naperville. The people were kind and respectful the entire time. The process was extremely easy, the staffs were amazing. I definitely would purchase my next vehicle from this place. Shout out to sales manager Joe who went above and beyond to make sure I was satisfied with my vehicle.

Great service.

Plan a long day to purchase your vehicle you will be there forever!

Great follow up to finally get the car I wanted. Elmis did a fantastic job. Thank you!

I had the pleasure of working with Jim Bloom on a recent purchase. His customer service skills were nothing short of outstanding. He went out of his way to answer all my questions and I couldn’t be more satisfied with my purchase. Best car buying experience in 25 years! Jim made a customer for life.

Great service from the initial call to Connie and service managed by Dante. Excellent service from the general manager who made me feel appreciated as a return customer!

Service appears to be well done, and my SA Richard Wildeveld was EXCELLENT. Rich provides great customer service! Only reason I didn’t give 5 stars is I got charged, 2 days later, $8.79 for gas used. I only drove to & from my house which is 13.4 miles total, & I am 100% certain fuel gauge read 1/4 tank (also their out reading) when I returned the vehicle. MB of Naperville claimed I drove 24 miles (impossible), and that gauge read less than when they gave it to me. This rediculousness ruined an otherwise great experience. Guess next time I will pay closer attention & take before & after photos with my phone.

From start to finish not a very pleasant experience. It took 10 months to receive my car after I was told it would be here within a month or two. Once the car finally arrived the actual sale was a nightmare. The price of the car had increased without any warning during the ridiculous 10 month wait. They then tried to completely low ball me on a trade-in when I was able to get more then double at Car Max with no hassle. When I was ready to pay for the car they wouldn’t accept my certified check from one of the largest banks in the world (they basically are forcing you to finance with them to keep money in house). They then proceeded to dictate to me how much money I would have to put down, all in an effort to try and force me to finance more. I honestly felt like the dealership wanted me to not buy the car so they could sell it to someone else and mark up the price. By far the worst experience I have ever had purchasing a new vehicle. I had extremely high hopes with a classy brand like Mercedes. In the future I will take my business elsewhere.

I have nothing but great things to say about Mercedes Benz of Naperville. From the time my wife and I went in to even after purchasing our new Mercedes CLA 250 Elmis has helped us all the way. Answered all our questions,Sent us multiple texts messages even after buying to car to service any other questions or concerns we may have. I will definitely send my family and friends to Elmis. This dealership has one dedicated employee who works hard and knows what he’s talking about! Thank you again Elmis for everything! My wife and I are very satiated with our car also all your support.

Always have a great experience with everyone I come in contact with here! Well done!

Michael Hurst did a great job in his sales process of explaining our options and providing exceptional service during our purchase experience!

Friendly helpful people, answered questions I had about the features on my car. Helped me connect to My Mercedes on line.

Love the car. Excellent buying experience and great employees.

Facility, there is no bottle water in the fridge for early morning customer. Also there is no stirrer for coffee, no sugar and towel paper.

Great experience. Adam Dellert is a great service manager and always delights. Adam continues to be a tremendous service manager and provided excellent customer service every time.

We had an awesome experience with the sales representative, Mike. He made the buying experience of EQS 580 SUV very smooth with his positive energy and approach. Other members of Mercedes-Benz of Naperville were very welcoming and we enjoyed the overall experience.

The staff doing a great job, the Assistant Nick was a professional and he knows what he is doing. He answered for all my questions. Thank you for the great SERVICE.

I love Coming here because of Richard ?service Advisor? is always so helpful, honest and Takes care of all my vehicle concerns. Always a great experience, I?ve had many vehicle incidents and he has taken care of them all. He?s knowledgeable and is always happy to assist. Thank you Rich!

The vehicle wasn?t washed and vacuumed properly. It was dirty on the outside and in the front.

Walked into the dealership and was greeted by my salesman Greg B. He was very accommodating and patient (insurance snafu) and very thorough in showing me the history of the vehicle. Very seamless process of test driving to driving off the lot. Thanks Greg!

This dealership quoted a 7.5% interest rate, I was able to quickly secure a 5% interest rate from a local credit union, banks were also offering a better rate than this dealership. Dealerships make money on the "backend" when you (the buyer) uses them for financing, recommend you do your research and ask for a better finance rate from this dealer (which they went down on when asked) and or shop around for rates to ensure you're not overpaying for your vehicle. They may say "Hey it's we're only $30 a payment more, is a better rate worth the hasstle?" I'd say yes, as a $30 a payment more per month times a 60 month term is $1,800 total dollars, a little per month adds up uickly. Dealerships also make money on the "frontend" with the purchase price of the vehilce, dealerships having more flexibility to negotiate that front end price down on new vehicles (that are often marked up from MSRP). Shoot for at a minimum of 5% off the first price they give you on their first offer, and 10% off isn't unheard of. Ensureing you're getting the leanest rate on the front end, and back end can maximize your value when buying a new car, they're making money in both places so knowledge is power to help you be a savvy buyer. Goodluck!

GET YOUR OWN FINANCING! this dealership has no integrity and will give you an interest rate rate 2-3% higher than you can get elsewhere. At the very least, when they quote your financing, ask them to do it at a better lower rate (which they will to keep the deal). Why not lead with the lowest rate Jon? Why take advantage of less savvy buyers?? DuPage credit union can get financing around 5% and many other online providers are at or lower than that currently. Save thousands a year on interest by getting the lowest interest rate possible.

Well Michael Hurst and Tim Burn were excellent Micheal was very helpful to me as always I explained what I needed and my circumstances he helped work it out getting me the best deal possible.Tim was also helpful in explaining all terms with patience. Micheal is a wonderful man of GOD. Mercedes is blessed to have him.

Brought vehicle in for service and a issue with parking system. Kevin was my Service Adviser, and he was in constant contact with me. Repair was done with in the time frame of part arriving and car being completed. I have been coming to Mercedes of Naperville for a long time and it has always been a pleasant experience. Will keep coming back for routine service and any issue that comes up.

Excellent service , professional and helpful customer service

I had another great experience at Mercedes of Naperville. This is the second car that I bought from here. Once again, everyone that I had contact with was great, Sales Manager, Lucy in Finance, and especially Omer. He was great to work with; he was informative, knowledgeable, and set a comfortable pace for the sales experience. Truely.....Mercedes-Benz or nothing.

Frank was very helpful after what was a very stressful morning. We needed 4 new tires to get back home to TN and they worked very quickly to help make that possible.

Bought a car for my niece and after only driving around 100 miles it broke down. Mercedes- Benz of Naperville suggested that I take it to another dealership since it was not safe to drive. I did but now have been waiting for 3 weeks for their service dept tp approve the work to be done. This has caused hardship for me and my family, I have made many calls to try to get something done but still nothing. I went to their dealership because of who they are but now I am starting to doubt my choice.

It was a great experience visiting MB Naperville twice within 3 weeks. From the general manager, Mr. Joe Wasson to the supporting staff, everyone was friendly, knowledgable, and willing to assist. If you are in the market, please stop by this dealership.

Special shout out to our sales person Josh, and finance person Lucy. This was our first time visiting Mercedes-Benz of Naperville, and we were warmly greeted by Josh. He was extremely professional and informative and took time with us to explain the process. We are extremely grateful for he and Lucy‘s determination to close our loan. When picking up our brand new car, there was a beautiful red bow which made the experience even extra special. I would gladly recommend Mercedes-Benz of Naperville to others!

Our salesperson Josh was exceptional! He was professional, informative and just an overall great guy! We LOVE our new vehicle and will definitely refer others! Thank you for an awesome experience!

Mercedes Benz Naperville is Awesome! From Sales to Customer Service to Service Staff. Friendly, Professional and eager to help!

Muy buena atencion y amables , hice una cita y estaban muy atentos desde mi llegada

Great Experience.

Greg was amazing, he found the vehicle I needed and made sure everything went smooth. great staff

Nice place to purchase a Mercedes Benz!

MERCEDES BENZ OF NAPERVILLE IS AWESOME !!!!

We had been looking for a specific used car for months. The WONDERFUL experience we had at Mercedes Benz in Naperville made all of our other bad experiences worth the wait. Josh was straightforward, accommodating, very knowledgeable, and patient. They have their own test drive course that allows you to test hills, cobblestone, winding and sharp turns. We took the car for a pre-purchase inspection at Firestone. Though Josh said it wasn’t necessary, he also said —whatever you’re comfortable with. The mechanic at Firestone said the car was in good shape and said the inspections they do at the Mercedes Benz dealership had a reputation of excellent quality. The car was for my daughter’s birthday so they even put a bow on it. I’ve been to so many dealerships where they have you sitting there waiting for hours not knowing what is happening, but not this place. Everything moved along quickly and we knew exactly what was going on at every step. I highly recommend Mercedes Benz in Naperville and their salesman, Josh Stoll.

Found a good deal on a 2004 Mercedes C230 Kompressor. Got out of the showroom quickly after a test drive. Drove it home with no problem s. Thanks.

The people at Mercedes Naperville are the Very Best. Sandy and Adam in Service exceeded my expectations! They made the process of getting my car serviced seamless. True Professionals!! Thank you...

From the time I walk in the door I was greeted with smiles and everyone acknowledged me . Omar was the sales person that helped through out my buying experience. He listens to what I am looking for and help me in achieving what I need and make the process smooth and simple. I was treated as family.

You are always greeted not harassed as you pull in after they will take a statement of your concerns offer you a refreshment and are usually reasonably quick with minor repairs never had a negative experience there

I love Mercedes, i do drive Mercedes. I gave 2 stars. One of my friends told me how he sell his own/used Mercedes car to actual dealership and how happy he was with the price etc. I wasn’t really trying to sell my car at all. I stopped by this Saturday afternoon at this location. I asked to estimate my car value. It’s takes 40min to 1 hour. Sales Elmis Figueroa was vey friendly and welcoming. He served me very well. His manager took my car ride and after all they told me my 2012 car worth $3500 😂. Im not sure is this Mercedes Benz stuff or someone’s own idea. It’s just ridiculous to me hha. I wanted to laugh so bad. Maybe I should’ve ask to take my car for FREE!!! 🤣 anyway Thank you for reading my funny story about this dealership. LMAO

Came in with my wife to test drive CLA250. Was approved by James Bloom who was friendly, not pushy, and overall, a great experience. He was able to locate a white with beige 2023 being delivered to another dealer and arranged internal trade. Took a couple weeks to get the car in. Given the car shortages and out specific color needs it was a very short wait. There was also no market markup like with most other dealers in Chicagoland area. While the E350 trade in greatly depreciated, we got the bluebook trade in value. As we already had loan approval the overall purchase while still taking some time was smooth and we were off our way in a new car. I really appreciate the low-pressure friendly transaction which is not very common at other dealerships. Would definitely recommend to others.

My experience is always great. Very friendly, honest and helpful sales team. The service is friendly and efficient. My go to Mercedes dealer.

Great customer service. Dealt with Serafin Avila. Everything went smooth with purchase.

Dealership was very helpful during entire process and made sure it was a smooth process during car delivery.

Adam is outstanding. I was heading out of town on a 7 hour drive and was having an unexpected issue with my tire. Stopped to get air and noticed a bulge. Adam treated me like a family member. Concerned for my safety, understanding the urgency and just providing absolute rock star level service. So appreciated his kindness and professionalism. And kuddos for the crew who did the work and the lovely gentleman who washed and vacuumed my car as well. Love this service department!

I had the opportunity to work with their service sept. 5 star service provided by Frank who did a PPI on a car I am looking to purchase. Very detailed and great communication. Very well recommended service sept.

Jim Bloom was pleasant to work with and very accommodating with the whole process including showing the features of the vehicle.

Kevin was great to work with buying new tires, alignment and detail. He was quick to respond to my questions, availability of service dates. Would definitely contact Kevin again.

I recently purchased a 2018 c300 Mercedes, my salesman (Ammar) was excellent and I loved the car, the only complaint was the car had no navigation SD card in it. One of the things I love about Mercedes is the navigation comes standard, but this vehicle had no navigation down loaded in it. I checked with the service department and they told me the part was around 2 or 300 dollars, The owner of Mercedes Benz of Naperville actually called me and he and his team bent over backward to change my purchasing experience, this is what excellent customer service is all about. The owner and his team made sure I had the SD card for my vehicle, I would like to take this time to thank Mercedes Benz of Naperville for making my purchasing experience a awesome one. I would recommend Mercedes Benz of Naperville to anyone, they get 5 stars, because I had a 10 star experience.

I worked with Greg to secure a Mercedes GLE350 4matic from MB of Naperville. The process was delightful and Greg was very supportive throughout the process. He also followed up after the sales to check-in if everything was going well. I will recommend exploring your purchase from this dealership!!

Ammar Zabadneh with Mercedes-Benz of Naperville was a HUGE help with my journey of finding the right used Mercedes E300.  I know nothing about Mercedes, and he educated me without judgment.  Ammar provided me with the best experience and would highly recommend him to anyone looking for a Mercedes or any preowned vehicle in his inventory.  He went above and beyond my expectations, and answer ALL my questions.  Go and ask for Ammar.  You won't regret it. :)  Promise.

Lovely show room. The best cars in the world ! Good service ! Wish the waiting room would be bit more luxurious as well 🙂

Fast and efficient service! Having a loaner was very helpful.

This dealer has the best service department and most knowledgeable sales staff!

Was looking to potentially sell my car with them and purchase a vehicle with them. Mind you I and my family have done business with them in the past. I have been very busy and constantly bombarded with emails and was left a very rude voicemail from Omar. Due to the voicemail I was left this morning my family nor I will continue to do business with this location.They have very poor customer service.

Sister bought SUV great friendly place staff were very helpful and nice josh and finance manager to name a few took care of my sister very well.These people really make you feel at home thank you

This dealership has has a couple great employees that need to be recognized. Our salesman, Jim Bloom, was FANTASTIC. Our vehicle was supposed to be ready Tuesday for us to make the 6 hour round trip, but it ended up not being ready, so the dealership offered to have us pay a refundable deposit and held the car until Saturday! We arrived at 1pm and, although we had never met, Jim greeted my family with the most friendly welcome which made us feel comfortable right away. We drove the car, checked it over, and signed the paperwork with Jim in about 10 short minutes for the full asking price. As with most Saturdays, there were a few people in front of us in the financing department to accept our cashier’s check and we had to wait for a little under 2 hours. The lounge was extremely nice and their coffee and hot chocolate was some of the best. When it was our turn to sign the final papers and submit payment, their system couldn’t read the check from our small credit union (and due to the delay, the bank was closed for the weekend so they couldn’t call and verify.) The finance associate, Mo, handled the difficult and rare situation with utmost professionalism and even called for the General Manager, Joe, to come speak with us. Since we had a 6 hour round trip, Joe displayed a caring demeanor and offered a solution that didn’t cost us a cent and also got approval of funds until the bank opened again. This solution got us the car immediately and we were grateful for Joe to have displayed the customer service that he did. Some company policies are difficult and frustrating, but a General Manager that spends time and effort (like Joe) finds a solution to benefit both parties, even in an unfortunate and rare situation like we experienced. Again- Jim Bloom the Salesman was FANTASTIC. He was available morning and night, weekdays and weekends, and even during his vacation! Joe also needs credit for talking through these situations and making things right with us in the end. We had a situation with a part not working (which we didn’t notice wasn’t operational at the time of purchase) until after leaving the dealership, but Joe got it corrected at no charge to us because of the situation. Overall, the guys mentioned above are some of the best in the business and I would give them my business any day. Thanks for working through some tough situations and truly earning the customer’s business.

As an IBM employed customer service representative even I was impressed with the staff! Omer was my salesperson and I bought a car in the first 10 minutes after meeting him and the finance manager Lucy. Sounds cliche but this place is the real thing! I bought a beautiful Mercedes and they stayed well past 10:00 p.m. and I drove out with a smile on my face that remains to this day. To sum it up with one word: trust. Chuck Furrer

Great experience in both buying and getting service!

Helpful,informative and I'm happy!

I had my vehicle serviced here. Adam in the service department helped me throughout the process. He was very kind and professional. Keep up the great work Adam. Your customer service is exceptional.

Great customer service, good options and friendly and helpful staff.

The service adviser was very good in detail to what will be done. The follow up text update progress car repair was what I needed. Great service, it all about the Benz and the peoples.

On time, quality work, fair pricing. Great dealership!

I brought my c300 in, it got worked on and I paid almost $1600 and after I picked the car up, lights came on for reasons known to only Mercedes. I sent it back in and I got charged almost $500. That’s total rip off.

My sales consultant was very understanding and had great patience with me

Vehicle quality and salesman experience

The sales staff and management team has extensive knowledge about the amazing vehicles that they offer the consumers. You will receive friendly customer service front the moment you enter the front door!

Efficient personalized experience I have come to expect. Respectful, friendly and honest through the entire process. Terrific experience!

I'm a regular at this place and every time I visit here, I get great service.

Best Dealership and Service Center in the State of Illinois! Connie and Frank in the service department are so kind and helpful. Thank you so much!! We love our Benz!!!

Nick at Mercedes was amazing ! Top notch customer service.

I went to buy the key for the lug nuts for the tires and the person tried the keys to see which one fits and then told me that they do not have it in stock but the one in westmont does . So I drove all the way there from Naperville and when I went to the tire place for them to change my tire it didn’t work When I called to see if they can change it for me they said they cannot because the 2 dealership are different So why send me there and then they want to charge me 275 to replace it with regular lugs I have been going back and forth for 3 days

Our sales rep Greg has been great from the purchase to the service on our Mercedes. Would definitely recommend purchasing from them.

Excellent service for my E350 along with a loaner for my convenience. The work was completed that day with conversation about specific work completed. Very professional and courteous employees in the Service Dept. and Pay Dept. Thanks for your outstanding customer service.

Save your self time and don’t buy any cars from this dealer. They are very unprofessional and liars, my sister purchased a car and had to return it due to false information that she found out after taking the car home. Took her almost 2 weeks after returning the car to get her check back from her bank that the loan was from, we had to go in to the dealership and ask for the check we were there 2 hours trying to get it back and all they did was make excuses and tell us it would be ready in 45 minutes than they said 20-25 minutes, and no check, while talking to a manager to see if there was any updates the salesman GIL LOPEZ who sold the car to my sister was in his office just laughing and when I mentioned that it was his fault this situation was happening he came out of his office and was extremely rude and very unprofessional to us. They all had different stories about the situation, my sister would call the dealer several times and no one would answer her calls or emails, she had to use my phone in order for her to get a hold of someone and get updates. According to them the check was not cleared yet and that’s why they couldn’t issue her a refund check but the bank said it was cleared on September 20th, 2022. Mo another employee stated that the check cleared 9/28 but this morning 9/29 he told my sister that there was a hold on the check which was a lie and was confirmed by her bank, the banker at the bank said that check was never on hold and was cleared on 9/20. I do not recommend shopping at this dealer, horrible horrible experience. It was a very stressful situation.

Salesman Josh Toll was fantastic. He went the extra mile plus to make our deal happen. I would highly recommend this dealership and salesman Josh Toll.

Save your self time and don’t buy any cars from this dealer. They are very unprofessional and liars, my sister purchased a car and had to return it due to false information that she found out after taking the car home. Took her almost 2 weeks after returning the car to get her check back from her bank that the loan was from, we had to go in to the dealership and ask for the check we were there 2 hours trying to get it back and all they did was make excuses and tell us it would be ready in 45 minutes than they said 20-25 minutes, and no check, while talking to a manager to see if there was any updates the salesman GIL LOPEZ who sold the car to my sister was in his office just laughing and when I mentioned that it was his fault this situation was happening he came out of his office and was extremely rude and very unprofessional to us. They all had different stories about the situation, my sister would call the dealer several times and no one would answer her calls or emails, she had to use my phone in order for her to get a hold of someone and get updates. According to them the check was not cleared yet and that’s why they couldn’t issue her a refund check but the bank said it was cleared on September 20th, 2022. Mo another employee stated that the check cleared 9/28 but this morning 9/29 he told my sister that there was a hold on the check which was a lie and was confirmed by her bank, the banker at the bank said that check was never on hold and was cleared on 9/20. I do not recommend shopping at this dealer, horrible horrible experience. It was a very stressful situation.

Great customer service and brand ambassadors

Very disappointed with my experience at Mercedes in Naperville. A day after purchasing the vehicle I found out the vehicles history was not as described by the Mercedes salesperson. I have returned the vehicle due to the lack of transparency. I do not recommend this location.

Needed to replace my battery on 2016 Mercedes - easy service. Also had a separate problem with my driver side door. It sounds like the door is coming off the hinge; was told this was a common problem with Mercedes; advised to call MBUSA - which I have done twice; they tell me they have emailed the Service Manager in Naperville - still no word

I just bought my second Mercedes from Mercedes of Naperville and couldn't be happier. Elmis Figeuroa makes the car-buying process about as easy as can be. Highly knowledgeable, and a person who sincerely cares about his customers, I recommend him wholeheartedly. Tim Burns handles the transfer and finance details and makes the process quick and easy and is a very personable fellow. The service department has always gone beyond expectations when my car is in for service. All in all, Mercedes of Naperville has always treated me in an outstanding manner and it gets my highest rating.

Very rude and racist. Do NOT buy Your car HERE especially for people who has accent and has driver license from RURAL state. I was trying to schedule the test drive for a GLS. And I kindly let my sales person know I’m having a Montana driver license but I do live in chicago. And he immediately ask where I want to title the vehicle. I said Montana then he told me we are done talking. What’s the problem with Montana? That’s called region discrimination. I drive my Porsche in chicago with my Montana plate for seven years and has no problem at all. I feel i am being treated rude and without respect. If I could give 0 star for review I will. NEVER NEVER go here to make purchase because you desire much better treatment And you are buying a luxury car and no one should desire the attitude like this!!!!!!!

Timing chain problems and transmission issues. Even One star is too much for them. LIARS, LIARS, LIARS. Salesmans Arnel Durakovic and Ron Genot are an experts in lying. They sold me car with bad transmission and timing chain issues. They said, car is inspected, w/o any problems, and ready to drive everywhere, so I bought it. Unfortunately after a few days I had to have car repaired. AUDI confirmed faulty timing chain tensioners with all components and hard shifting. It took almost 7 weeks to have it done. Mercedes Benz people wasn’t helpful in this matter. I left a lot of voicemails to Arnel, but he only sent me an email with explanation - “best way to solve it is contact Audi dealer”. Learn my lesson - DO NOT BUT FROM THEM.

Bought a new car. Staff was friendly. They stayed late to complete the paperwork.

You are treated like no other dealership does With respect and great service

The Service advisor was very helpful and answered all my questions during my appointment.

My 2019 MB GLS has some kind of blisters in a row on Nickel Plated trim just above the rear license plate. I called MB customer service and explained to them this is a manufacturing issue that has nothing to do with the age and mileage on the vehicle, BTW it s has 55K right now. They connected me to this dealership. The girls at this dealership kind of saying if it is over 4 years or 50K, they do not take any reliability. Most of the auto plating and paintwork is covered for 100K miles. The way this person treated me was terrible. Naperville is full of immigrants and they sell lots so MBs to them. Car is good but people who sell it are not. I would not buy my next MB from this dealership for sure. Thanks Manny

Was greeted by a nice guy that showed where to go. Kevin was very helpful and showed me different options. We settled on the type of service and then he took me to the loaner car. A+ customer service Thanks

Good product and support from the team!

Went in for 100k service, I?ve done all maintenance with the Naperville location. Rich the service manager was very helpful. This place is 5 stars in my opinion, check it out for your self.

I had the most wonderful experience at the Benz Naperville. From the time I walked in, to the time I drove off with my car, it was almost effortless. Ammar is a gem sales rep. He truly takes the time to understand your needs and genuinely wants to help all his clients. Excellent service from the sales team to the finance team. They are very friendly and easy to work with. Highly recommend Naperville Benz over any other dealership. 10 stars out of 5!

one issue was my car has scratched after the services has been done :(

Always excellent service and a clean area to wait, thank you.

I had the most wonderful experience at the Benz Naperville. From the time I walked in, to the time I drove off with my car, it was almost effortless. Ammar is a gem sales rep. He truly takes the time to understand your needs and genuinely wants to help all his clients. Excellent service from the sales team to the finance team. They are very friendly and easy to work with. Highly recommend Naperville Benz over any other dealership. If I could give them 10 stars out of 5, I would! Highly recommend.

Very friendly staff, honest, and trustworthy. Ammar went above and beyond to make sure I got my dream car. He sensed the urgency and immediately jumped into action. I was very impressed with how smooth the entire transaction was. If I could give them more than 5 stars, I definitely would! Ammar is the best!

Recently, I had to go thru' a unprecedented breakdown of my Vehicle and Mercedes-Benz of Naperville took care of my vehicle repaired in coordination with my Insurance Company 'Farmers' in my absence, while I was enjoying stress-free vacation at Maui, Hawaii!! I specially thank Sales Representative Frank Amathi for everything he did for me. Jim Mehta, Naperville. =============================== Above review was almost 2 years ago........... =============================== Recently I visited Mercedes-Benz of Naperville to carry out Sevicing for 50,000 Miles completion on my Vehicle. Everything went well and after few Recomendations from the Dealership, like chaging one tire and Repleacing the whole Brake unit for Rare Wheels.. Next day morning, I happen to opened the Hood of my Vehicle and to my surprise I saw the Hood was never opened by the Dealership during Servicing because the dry leaves were as it is on the whole engine!!

Very disappointed with my experience at Mercedes in Naperville. A day after purchasing the vehicle I found out the vehicles history was not as described by the Mercedes salesperson. I have returned the vehicle due to the lack of transparency. Tim was very helpful throughout my return process but everyone else was unprofessional. I do not recommend this location. Thanks!

I had a great time during my time at this dealership. Gregory and Ammar, we're very helpful and make me feel very comfortable at the dealership. The only problem I had was after buying the car, the person who mounted the front license plate bracket was not very experienced and did it incorrectly, drilling my front bumper and placing the frame and license plate uneven. People should be careful when manipulating vehicles in this price range.

I had a great time during my time at this dealership. Gregory and Ammar were very helpful and made me feel comfortable at the dealership. The only problem I had was after buying the car, the person who mounted the front license plate bracket was not very experienced and did it incorrectly, drilling my front bumper and placing the frame and license plate uneven. People should be careful when manipulating vehicles in this price range.

After 2+ weeks in loaners my GLC left the dealership with more problems than it had before. I reached out to the "GM" based on their generic response to do so and nobody got back to me after 1 business week. This place cannot handle any real work apart from oil changes. : 1. Sunroof was not properly programmed after guide rail work and had 2 error codes along with intermittent refusal to close due to pinch protection kicking in 2. Windshield trim bracket was broken when it was reinstalled, resulting in a loose, protruding trim on the driver side. 3. My front passenger seatbelt stopped retracting as soon as I got the vehicle back. I strongly suspect that passenger side trim was removed as part of pano roof work and the retraction assembly was likely messed up during this process. There is no way this randomly moved after 2+ years of ownership. But again, I don't have the shop manual so whatever. Only positive was Adam, super courteous and dedicated service exec. Otherwise, the techs, gm clearly do not give a single you know what about service, even for cars under warranty. Imagine paying for this level of 'expertise'

The service here was fantastic. Kevin went over costs beforehand and it was spot on. He made sure there was a loaner available and my car was returned cleaned inside and out!

The team at this site continues to exceed my expectations. I’ve been with this dealership for 8 years and will never go anywhere else. Their service process, start to finish, is perfectly stream lined. Staff are friendly, answered all of my questions, and offered thoughtful responses to ensure my own understanding. The team offered status updates throughout my wait. My repair was concluded in a very timely manner! Good customer service is hard to find these days but it’s the quality I’ve come to expect and appreciate from this dealership.

Staff was excellent and service was great! I would definitely use Naperville Mercedes dealership again. Thank you!

This dealer is incredible! Purchased a GLE350 and couldn’t be any happier. I’m literally obsessed with the vehicle. Sometimes I can’t even tell I’m driving- everything just feels so smooth and perfect. Thought I’d be intimidated by the size but trust me when I say it’s easier to drive than your typical crossover. I’m driving my dream car thanks to Naperville Mercedes Benz. Also had to use service for a window cosmetic issue and I couldn’t be more pleased with them as well. The process was well organized and I was in & out quickly.

I drove down to look at a car on Friday afternoon and worked with Elmis who is a wonderful salesman and very helpful and informative. I loved the car and did some paperwork Friday, finished up the finances Saturday morning and drove home in a beautiful Alfa Romeo!

The entire team is always professional and courteous. I worked with Adam this time and other than being a very funny guy he was always professional. Nicholas and Kevin deserve every bit of praise also. They continue to show excellence within the company. Thank you all

Adam was extremely helpful and will request him in the future.

Super friendly and great customer service

The service department is excellent. They gave me a great loaner vehicle and took great care of my car while it was in service. Thank you

I flew from Arakansas to IL to buy the car.Thanks to Mercedes-Benz of Naperville for making it painless to purchase a great SUV. Special shout out to Gilberto Lopez holding the vechilce for one week without a deposit and having very smooth buying process .Gill is helpful and very knowledgeable in explining and cleaning my doubts. Whole experience was professional. Highly recommended.So easy and great service!

I have been very pleased with service at Naperville Mercedes! They have very cooperative with providing a loaner car and keeping me apprised regarding the progress on my service work. I appreciate the good communication. My car was returned very clean (void of crumbs from the grandkids' snacks) and on time.

My service advisor Rich Wildeveld makes the service experience seamless. He gets you in and out effortlessly and the service team performs efficiently and timely.

Our overall experience was great. The salesperson was excellent.

Outstanding customer service!!! These people really deserve a positive feedback from everyone who did or will do business with them. (Omer Aslam) sales advisor helped me out to get a good deal and hats off to your communication skills!! Whenever I will buy a new car, you will be my first call! Thanks again!

I flew from Arkansas to IL to buy the car.Thanks to Mercedes-Benz of Naperville for making it painless to purchase a great SUV. Special shout out to Gilberto Lopez holding the vehicle for one week without a deposit and having very smooth buying process .Gill is helpful and very knowledgeable in explaining and clearing my doubts. Whole experience was professional. Highly recommended.So easy and great service!

Parts missing when I received the car back. For the money they charge I would expect professionalism and responsibility from their mechanics.

Prior to droping off my car for repairs I requested the old/replaced parts be returned back to me. By law they are required to do so if requested. They did not returned the core of the most expensive part they supposedly replaced. Due to its location on the car you can't see the part to check if it looks new. Now I am not confident the mechanic actually replaced it. I would expect an issue like this from an independent shop , but you would think Mercedes of Naperville would be more professional than this.

Bought a certified GLS last year from this car dealership and I have had the same issue coming up with the car for more then 7 times . Called the GM to notify them and they never called back.

I had a B1 service performed on my CLA250. Rich in service was very helpful. He gave all the options to me and helped me decide on the best package for me. I recommend Rich as your consultant if you need service. The facility is clean and comfortable. I was provided with a nice loaner for the duration of the service.

My experience at Mercedes Benz of Naperville was great. The sales associate Omer Aslam was attentive and friendly. He kept in touch and was always available to answer questions. The finance manager Timothy Burns made all paper work effortles and efficient. I reccomend anyone looking for a new or Certified Pre Owned vehicle visit them. I visited MB of Naperville for scheduled service seven months after my purchase. I had a B1 service performed on my CLA250. Rich in service was very helpful. He gave all the options to me and helped me decide on the best package for my needs. I recommend Rich as your consultant if you need service. The facility is clean and comfortable. I was provided with a nice loaner for the duration of the service.

I had the worse experience with a car dealership today. Specifically with seals man Ammar. I spent the entire day yesterday negotiating a car with him, I accepted the asking price. I offered a deposit so the car is not sold and Ammar told me not to worry the car is being held for me . He sent me to a local auto nation to apprise my trad-in. This morning on my way to auto nation Ammar called me, they just sold the car to someone else for $5k above asking price. This is a really shady dealership.

Dante Sosa and his team did a amazing job with the service they provided. Fixed my vehicle with perfection and followed up every step of the way. I will definitely be back to visit this dealer again.

I always have an amazing experience when visiting . Staff very friendly and knowledgeable and keeps me informed of repairs and always gives estimated time when vehicle will be ready.

Excellent professional group over at Mercedes? Naperville. The car had a creek under it that nobody could identify. Took it to Naperville Mercedes? they quickly identified the problem and repaired it. Thanks guys my car dived like a new car now.

I traveled from Chicago to Naperville because of the exceptional service. I have gone to other locations and Naperville is by far the best when it comes to customer service.

I recently brought my Mercedes GLB250 in for "service A". The experience was great. My Service Adviser , Frank Ananti, was very professional efficient. When I prepaid for service I was not sure how well it would work. As it turned out, it was the best decision possible. The service was complete and thorough. Everything I needed was covered. Both the auto service and the customer service was first class. Shout out to Katy Brand, my sales person, for recommending the prepaid service. I am happy all around.

Service department excellent service representatives .

Excellent service team. I?m pleased every time by how courteous and quick the staff are.

It was a very pleasant ecperience. My service rep, Rich, was knowledgable and pleasant. They delivered my vehicle back to me quickly and cleaned.

Customer service from representative was outstanding. Knowledgeable, informative, factual without being pushy. Not particularly happy with length of time it took to repair car due to lack of mechanics available and number of other cars waiting for repairs already ahead of me. Also not particularly happy with no loaner for two weeks available. Seriously, Mercedes of Naperville. Also informed by rep that bushing needed to complete repair have been ordered but it could be a couple of months until they receive them. Wow.

I spoke with Autonation about my entire experience, which has been very disappointing. I appreciate Autonation taking back my first purchase and finding me another car. The car was not up to my standads upon delivery, yes some things were done over, still it should not have been given to me before it had been thoroughly cleaned and checked. There is so much I can say but, it's not enough space. The one bright spot is the service rep. KEVIN VOSBURGH, it is always a pleasure working with him, he always speaks, which is hard to find these days, he's professional, kind, and makes you feel like the valued customer/person you are. I appreciate that most of all. Kevin is a true irreplaceable asset to this dealership.

Our salesman was Daniel. He was great. Answered all of our questions and walked us through on how to set up things in my new car.

They were very friendly and I felt they were honest. Good people working there.

My buying experience was better than most dealerships. The buying process took 5 hours from when I said I was buying the car in the dealership to driving off with it. Customer service was nice nothing bad about them. The facilities are nice clean.

A big thank you to Michael Hurst and the whole Mercedes team. I had a great and easy experience. I’m in love with my new GLC!

The service department is absolutely fantastic! The team is very knowledgeable, and they don't try to upsell you. They advise on what is needed. My service is always completed in a timely manner. My assigned service rep is very kind and takes good care of my vehicles service needs. I definitely recommend Mercedes-Benz of Naperville!

The service team was very good and outlined the work to be done and the timing. Then they completed everything on time as promised. The loaner car was also a great service as well.

Overall sales experience was good. Hassle-free and efficient. One thing dealership can improve upon is improve customer lounge experience keeping in mind that customer and families spend hours there during this process.

It was not busy at the time of our visit. The entire process took about 120 minutes from the minute we confirm to purchase the vehicle and including trade-in + price negotiation. Staffs are very friendly and helpful. My past experience sees that some BMW facilities do have better waiting area for customers to wait for their services to be completed. In general, the AutoNation Naperville location is still a great facility.

I love my new Mercedes. Thank you to all the staff that helped make this purchase enjoyable!

Main reason I keep coming back is their excellent service department. They are professional and respectful of your time when dropping vehicle off for service and picking it up. The loaner car is an added convenience as well. Adam Dellert you are the best!

Excellent experience. Very pleased with my visit. Wonderful customer service.

Always great service at Mercedes Benz of Naperville always knowledgeable and fair only give the service needed have been using them for twenty plus years

Kevin great to work with. Kept me informed at all times and met all of my expectations!

Mercedes of Naperville has treated us honestly and fairly from purchase to every single service interaction. Our Service Consultant Rick Vanderweldt is pleasant to work with and a real professional guide on repairs and service. This is the choice to make for every service need and your next purchase. Bar none!

My most recent interaction with MB Naperville was a real pleasure. My Technical Advisor, Adam Dellert, knew everything my car, a SL550 needed, was prompt, courteous and went over and above my expectations. He provided truly exceptional service. The car wash attendant, Fidel, did a great job prepping my car after the service was completed. Kudos to the entire MB Naperville Service Team.

It?s always a clean environment Staffing always friendly great place to purchase a vehicle and have great service

The whole process from start to finish was pretty smooth. I began by filling everything out online, hoping that it would shorten my time at the dealership, but wound up being there for awhile because of staffing issues and the fact that there were a few offers ahead of me. Not a deal-breaker, though. Everyone was friendly and brought around some snacks. I?ll go back for service and my next Benz.

Great service department and service manager.

Technical Advisor Adam Dellert and his team are the best. They treat us with respect and address our every need. It is a pleasure doing business with MB Naperville.

I have had nothing but positive experiences with the service department, and I love that they offer loaner vehicles so that getting service is not as big of an inconvenience.

Work done quickly and efficiently. We were in and finished within 2.5 hours.

Good timely service knowledgeable Service Advisor

Josh! It was a pleasure working with you! Thank you for all of your help. 🎉

Great experience buying a Mercedes with Daniel Torres. Knowledgeable, professional and kind. The dealership handled the transaction smoothly and quickly. Tim in finance was also excellent to work with!

I would not recommend purchasing a used vehicle here. Items agreed upon to be fixed upon our purchase have not been completed after almost a month later.

Very satisfactory. Rich, Asst Service Manager, did a great job, took care of my car service well.

I began the process with one of the service advisors (Nick). Nick's insight and willingness to extensively search the problem revealed an unusual electrical issue. Once the electrical issue was corrected, it reduced the cost of projected repairs by close to $800.00.

Buying process was extra long. Everything else was perfect.

Omer Aslam is a great Sales Representative. He went above and beyond to find me the right car. He even came to work on the 4th of July (which was his day off) to finalize my purchase. Highly recommended.

Good service!! Easy to make a service appointment by phone. Nice environmen

Kevin Vosburgh was very courteous, helpful and knowledgeable. The issue was diagnosed quickly and received prompt attention. He's one of the reasons we prefer visiting MB Naperville.

The sales team treats you like family. Every detail in the buying process was meticulous; all based on our personal needs.

Had a Great Experience Awesome salesman and great people?..

Frank explained the work required and was very professional and patient. Great experience at dealership.

Very good and professional service. Service was on time and quick

Very satisfied with the service provided by Mercedes team.

I purchased a 2015 S550 on 01/2015 in November they had to replace both head lamps due to moisture build up. This accrued three more times. in September, of last year I took it back with the same problem and was told there was nothing wrong with it. My extended warranty ran out this year and the headlights went out due to the moisture build up called Mercedes customer service and they have been trying to assist me, but Mercedes of Naperville service manager will not call them back. customer care only if you have a warranty.

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Quick and honest salesmen, Josh Sthal

Ron and the sales team were very helpful in recommending available options and features during the GEL preorder. Their service and follow-up to deliver the vehicle were phenomenal. I recommend this dealer for hassle-free purchases.

The maintenance service done yesterday was very good, and the working attitude of the staff is very good. Also very careful. thanks

I have bought multiple cars from this dealership, and I would recommend anyone looking for a new Mercedes to visit this place in Naperville. Great people from top to bottom!!

Can's say enough for the individualized service I receive every time I bring my car in. Frank is the best!

Josh Stoll was excellent in his handling of my transaction.

Service was done as expected. Loaner was not available, but lyft service was arranged promptley, and did not have to wait. I will be back for next service.

I switched from another local dealer because the service department of MB Naperville is great - particularly Rich Wildeveld.

Great experience - service department was very accommodating.

The service is always fast and honest pricing. everyone on the staff is friendly and honestly cares about your automobile

Have done all of my servicing here since purchasing my vehicle from here years ago. They are by far the nicest and most efficient service department.

They are always friendly and easy to work with! They are extremely efficient!

We made an appointment to test drive a car that we loved but was not a good fit for our needs. Omer helped us find a better fit and made the purchase process easy.

Everyone I dealt with at Mercedes of Naperville was friendly and kind.

We ordered in January and took delivery in May. It was early. Gil was outstanding through the configuration process, kept me updated on each step, answered my towing related questions. Awesome guy. Easy to work with.

Had a great experience shopping for a new vehicle. The process was smooth and clear from the start to the end, thank you very much!

Brought the car in for a scheduled recall, left with a loaner and then was contacted later on in the day telling me they didn?t have the parts for the recall. Several weeks later, parts came in and the job was done to satisfaction.

I live in the Southwest suburbs and had problems with receiving good service at the Mercedes’ dealer closest to me so I decided to try Mercedes of Naperville even though it’s a bit of a distance, this was 3 years ago. I have used them for every service since. The quality of service, the efficiency and a dealer that does what they say they will do while treating me the customer like a valued customer was important to me and I get that every time. I love the service and the people and have made this my dealer of choice for purchases and service.

Scheduled an appointment to have the HERMES contol unit installed, and everything went fine and without a hitch. Was provided a loaner car since installation takes some time and everyone I interacted with was professional and helpful.

Omer was fantastic! his ability to be personable, providing the facts without pushing a sale was very refreshing. I definitely would recommend the Mercedes of Naperville and Omer for the sales. Thank you again for such a great experience.

Car service was completed and car delivered at home with in 2 Hours.

The service for my car went smoothly and efficiently! I was given a loner car and when my car was serviced, it was given back to me clean and spotless! Thank you for always giving the best service and making the experience wonderful!!!

The sales associate was very knowledgeable, helpful and responsive throughout the whole process. He made our sales process very smooth and enjoyable. I highly recommend this dealership!

Very professional and great service Rich helped me out every time we needed him. I rate this dealer a 10

Staff were friendly and wen extra mile to satisfy the customer (me). Buying process was fair and smooth.

Mark Curtis at Mercedes-Benz Naperville truly gave me the best advise and made my shopping experience worth. Highly recommend for an amazing buying experience.

I enjoy the brand and reliability of the product. Further, these mist be maintained and I trust the service center. The rapport with the service center representatives is great. The attention to detail of service needs is expected and delivered.

Purchased a used Canyon. Good vehicle fair price. Nice people and facilities. Process went fairly smoothly.

Excellent service was received on 5/11/2022. Thank you.

dealer could not diagnose problem. tech reset vehicle computer. no problems since then

Excellent overall. The lounge in upstairs is perfect for business connectivity and taking calls while my car is serviced.

Easy to access and knowledgeable customers service employees!

I was very pleased with the customer offered for my 2019 GLC 350 . The loner service make my work week very easy for the dealership to have my vehicle overnight.

Sales person is pleasant and easy to work with. I am very happy that the dealership have the color of the car that I was looking for considering the chip shortage issues.

I have nothing but good things to say about this car dealer my salesman Mike is awesome all of the management team awesome very good

Superb timely service with courtesy and respect unlike any other dealership in the area

I have had some issues before with the SUV, that I have written about before. However this last visit was very good. My service rep Nick Scumaci was excellent and did a great job for me.

I bought GLC 300 with Mercedes Benz at Naperville It took like two hours to finish all the process and I had my vehicle with me

Sales staff were extremely helpful

Mark and Jim were fantastic to work with! Very professional

They are so professional and nice at this location. I will always purchase my mercedes here.

Kevin was very clear in what needed to be done for my GLE, he even went over options and saved me just over $500 which I couldn't believe he was doing. The service ended up taking about 6 hours and instead of making we wait at the dealership he ordered a lyft to take me home and pick me up when my car was ready

Kevin was very clear in what needed to be done for my GLE, he even went over options and saved me just over $500 which I couldn't believe he was doing. The service ended up taking about 6 hours and instead of making we wait at the dealership he ordered a lyft to take me home and pick me up when my car was ready

The atmosphere the service attendants pay close attention to the issues of my vehicle.RichWildeveld explains to me all the components of my service giving me satisfaction and trust in my vehicle

My experience at this location was excellent! I was scheduled for an appointment and confirmed 3 days prior they had a vehicle to use upon arrival of my appointment. In today’s market, I had to take a few minutes to say Thank you to all

I bought a brand new 2022 GLS 450 and Elmis went above and beyond to give us the best service. The best service you could ever receive while purchasing a car. I am definitely recommending Mercedes Benz of Naperville and Elmis from their sales to everyone. Thank you Elmis and Mercedes Benz of Naperville for such a pleasant experience.

Great car buying experience. Serafin Avila did all the right things to get us/Maria into our new 2022 E350. Considering the supply chain related inventory challenges, we feel fortunate to have been able to buy this beautiful vehicle. Thank You!

Just bought a preownes car from Josh Stroll. The whole experience was excellent. Beyond my expectations. The service and the quality of the detailing just perfect.

Hands down the best car purchase experience! Mark was extremely patient and went above and beyond to help me find my perfect match! Lucy in finance is also great! I’ll definitely be recommending Mercedes-Benz of Naperville to my family and friends!

Completed my A Service…all good 👍🏻

Customer service is excellent. Every time I have appointment, advisors always go out of their way to make sure my car’s needs are met and I receive the best service experience possible. I highly recommend Mercedes-Benz dealership in Naperville. Shout out to Nick S. and Frank, thanks!

Great service. I will definitely go back for my next car repair.

Very pleased with the customer service that Mercedes Benz of Naperville has provided for me, the buying process was quick and easy and within an hour I had my paperwork ready and the keys to drive out the lot.

Had my Service B yesterday and I waited about 3 hours in their upstairs lounge area. They did offer me a loaner, but I didn't need one as I was able to work from their facility. Great service and Frank A. makes it easy to schedule maintenance.

Adam, the service advisor was fantastic!!

Great so very helpful! The Service department took care of me clean my car inside and out thank you so much

Purchased a CPO MB without seeing or test driving the car. Completely satisfied with the entire process.

Absolutely loved this place. They were nice and understanding. Omer was so helpful. I would definitely come back here again!

Josh was wonderful to work with made the process very easy!

MB of Naperville service department was great. They sent me a reminder a day before my service. A loner car was prep and ready when I arrived. The service was complete by noon and I stopped in at 6PM after work to pick up my car. When I arrived my car was washed and ready to go.

Thank you for the great service! Omer was really helpful and I choose my wonderful car !

Rich treated me extremely well and my concerns were addressed

Awesome experience. Everyone very professional. Great service!

Super smooth transaction and a loanerif you need one.

Everything awesome and I?m so happy for everything

Brought my C Class in for yearly maintenance Dealership was very clean

My service advisor Kevin Vosburgh was HORRIBLE & UNETHICAL!!! I took my ML350 in to get an estimate on replacing the rear-view mirror. He came back with an estimate on the mirror and of course 5 other things that he recommend I fix. I passed on his other recommendations but told him that I wanted to get my mirror fixed through insurance since I have a low deductible. This is where the problem begins!!! First he told me that I should just get the mirror replaced and pay him in full then seek reimbursement from my insurance. Anyone who's had a repair done through insurance knows that they can and will pay a lower amount than asking which means I would be out of the difference - and I don't have cut-rate insurance either! Of course I said no. I got another quote which was lower than the Mercedes Benz quote but I still wanted my vehicle fixed at Benz. I forwarded Kevin the quote from the other company and he automatically tells me that they can't fix my mirror for that price. So I called my insurance agent and he told me that all Kevin has to do is submit a change request (pretty standard I'm told) and my insurance company will pay what Benz is asking to fix the mirror (within reason of course). I called Kevin back, told him what my agent said, and he told me that he didn't want to go this route which is why he NEVER offered it to me as an option- like he couldn't be bothered with submitting a change request! I said "it's clear you don't want my business can I speak to the service manager ". He said "I've already spoke to him but let me reach out to your insurance ". Needless to say, I have not heard from Kevin or Mercedes Benz of Naperville on a solution and it has been 1 month since my original quote. They will not get any of my business going forward! Maybe they work on commission but this is unacceptable from a luxury service company!!!

Most luxury car dealers just take your money without informing you of why. Naperville Mercedes was helpful in helping their customers understand their services break down, and fees. As well has clean waiting areas with a friendly staff to talk to

Had a tire blow out and went to the dealership to assess any damage and to purchase a new tire. Luckily, only a new tire was needed.

First class welcome and service ! Always very satisfied with salespeople and service agents. Always a great experience.

Service agent was polite and efficient. No time wasted and process was explained thoroughly. Waiting area was comfortable enough.

Comfortable chairs in waiting area. Overpriced vending machines.

Highly recommend this dealership and the Service Advisor Nick Scumaci. Nick's communication with the status of my car was excellent. I never had to call him to find out what was going on with my car. Extremely proactive. Thank you Nick!

The service price for my vehicle was more than what I expected and was told.

Frank was an excellent service writer and made certain all my requests were fulfilled.

I would definitely recommend Mercedes of Naperville I have now bought, traded, and recently bought 2 vehicles from this dealership. Customer service is impeccable! Both times I felt I purchased a vehicle not like I was sold a car. Mike Hurst orchestrated a perfect delivery from start to finish. However, I recently had my new vehicle in for its first service which was a total cost of $500 and it went great. The lobby was crowded so I was shown an additional space upstairs to work while I waited, the gentleman offered to carry my bags and briefcase, but my car was not washed when delivered to me after servicing. I think that a $500 service should include a wash or at least interior vacuuming. A little disappointed 😔 Mercedes always makes me feel like a queen. However, they let me leave in a dirty chariot. 🥺

Rich Wildeveld did a superb job! He got me an appointment the next day and kept me informed as to the status of the repairs. He also provided me with a loaner car

I am extremely disappointed in the customer service of this dealerships service department. This is the first high-end luxury vehicle I have ever purchased. I ignored all the advice not to take my vehicle to this dealership for any type of service. I believed that I would received the best service and customer service for my Mercedes by a Mercedes dealership. I took my vehicle for an oil change and because the vehicle advised that the coolant fluid was low. after the oil change I was giving a laundry list of things that were wrong with my vehicle, including a pulley that would cost $330 to fix. I bought this vehicle approximately two months ago and haven't had any problems with it. After the oil change I took my vehicle home and parked it. The next morning I wake up to go to work and the vehicle would not move. Apparently the pulley hey completely broken. Upon calling Mercedes I advising them of the issues that I was having and was treated disrespectfully by a member of the service department named Kevin. Kevin was unwilling to understand the predicament I was in. Kevin told me over the phone in a angry and disrespectful manner " I told you the pulley was bad." Due to the way Kevin was speaking to me I handed my wife the phone because I didn't want to match his aggression with aggression. I towed my vehicle back to the dealership and they fix the pulley for $1,100, not $330. while speaking to other employees at the dealership about Kevin's customer service I was advised that he is like that with numerous other customers. I believe my appearance could be a component to the way I was treated. I still love my vehicle and I love the brand but thid first experience I had with this dealership placed a bad taste in my mouth.

Poor customer service and trying to price the vehicle $5000.00 more than the vehicle was worth making the financing on the vehicle more not willing to compromise after I got off work early to purchase the vehicle. The sales person Elmis didn’t even bother to really work with me because he was worried about a previous customer and trying to accommodate him when I had made an appointment. Also, the general manager sent an email regarding my experience well IT wasn’t what I anticipated what was to be a happy moment turned out me being unhappy all because this establishment want to take advantage of customers due to limited car availability so they want to price gouge instead of gaining a customer they chose not to assist me in anyway.

ALWAYS FAST AND GREAT SERVICE NEVER DISAPPOINTS ME

I?ve had a streak of bad luck lately with all my claims to my insurance, Mercedes of Napervile always makes it easy for me. Kevin in service is excellent he keeps very close tabs on the situation and always keeps you updated on your situation. Before you know it your car is back and you?re smiling driving on your way home, always great service?

Worst customer service I have ever encountered. They did not accept accountability for their mistakes and management blew me off when I called for resolution. I would not recommend and will tell everyone I know to avoid this dealership.

Adam was extremely knowledgeable and got the job done.

Outstanding attention to all details. Will return again .

This was a great experience with purchasing my first car. Everyone was extremely friendly, informative and felt like a great atmosphere to be in. I really enjoyed my experience purchasing my car from the Mercedes Benz of Naperville location

As always MB of Naperville provided excellent service diagnosing and repairing my GL550.

Recently traded in my BMW 3-series for a GLC 300. Very pleased with the level of services of Mercedes-Benz of Naperville. They helped me find the right car that fit my needs and navigate through the process of purchase and delivering my new car

Frank, and the rest of the service department are on a level all their own. No matter what the concern is pertaining to the car or transportation to and from the Dealership to work, or difficult schedules on both sides, Mercedes of Naperville seamlessly makes things happen without hesitation. From the Porters, to the Service Agents, the Cashiers and especially the Repair Technicians, Mercedes of Naperville has the best in class, hands down. They truly work hard to make your experience remarkable, and the car always comes back to me feeling showroom fresh. Almost like getting a new car every time I pick her up from service. Great job, guys!

This is the second CLS I have bought from the Naperville dealership and I have always been well pleased with my dealings there. Buying a new car this time was more challenging due to chip shortages and production delays, but Greg Bibbo worked hard to find a car that was going into production that would meet my needs so I placed the order. Greg kept me apprised throughout the car's production, shipping and transport to the dealership, which was greatly appreciated. Vehicle delivery was seamless with Greg walking me through the car's menu and features and then the Finance Department did up the paperwork and in short order I was pulling off the lot in my new CLS 450!

This is the second CLS I have bought from the Naperville dealership and I have always been well pleased with my dealings there. Buying a new car this time was more challenging due to chip shortages and production delays, but Greg Bibbo worked hard to find a car that was going into production that would meet my needs so I placed the order. Greg kept me apprised throughout the car's production, shipping and transport to the dealership, which was greatly appreciated. Vehicle delivery was seamless with Greg walking me through the car's menu and features and then the Finance Department did up the paperwork and in short order I was pulling off the lot in my new CLS 450!

I currently brought a 2019 CLS 450 for almost 70,000 with 15,000 miles on it everything was fine till I get home not even one month later 30 day sticker expires still haven't received my plates day after sticker expires my right driver tires go flat won't hold air I take the tire off the inside of run flat tires medal showing I take the tire to good year like they recommended Goodyear told me they shouldn't have sold me the car with these tires on it salesmen and financial manager didn't even work with me on getting new tires so I'm stuck with buying tires 2000 plus tax I wish I never heard of this place Mike Hurst and Lucy could have did a better job assisting me

Adam was very helpful and friendly!

Once I contacted them they returned emails and phone calls promptly. They kept me in the loop all the way through the process. I initially was skeptical about buying a car on line but Mercedes-Benz of Naperville made it easy. Thanks Jim Bloom!

Kevin will go above and beyond to help!

Kevin Vosburgh was great @ MBNaperville. I appreciated his professionalism and friendliness. Great job!

about the policy you have , after repair

Had my GLC serviced last week and service advisor Adam Delert is the best, very good communicator, he provided timely information about what needed to be done and overall he provided great service.

I had a blown tire and went in to get all tires changed. All 4 of the wheels had damage to them when the vehicle was returned to me. The finished was either scraped off or there were scuff marks on them. These are 20 and 21 inch wheels. Nothing that their machine couldn’t handle. I would think the person doing to the work would stop after noticing the first wheel being damaged, but no, they decided to ruin all 4 of them.